Senior Operations Production Coordinator - (Onsite)

About the role

As a Senior Operations Production Coordinator, you will be responsible for processing items that are in accordance with Bank policy and Federal compliance. The ideal candidate will flawlessly track and document our process to ensure a positive customer experience. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One’s culture provides an excellent work environment and many opportunities for professional growth.

Responsibilities

• Process items in accordance with Bank and Federal Policy
• Adhere to processing deadlines
• Collaborate with supporting departments to execute daily processes and operations
• Identify trends and defects to develop process improvements
• Escalate situations appropriately

Additional information

Location: This role is an essential position and requires onsite attendance. This team currently operates with 5 day(s) in the office and 0 day(s) working from home.

Department Hours

• Bank by Mail: 8:00am - 4:30pm EST (Monday-Friday)
• Items Processing (IP): 8:00am - 12:00am EST (Monday-Friday. Saturday rotation with in week flex-off options on Tuesday, Wednesday, Thursday)

*Schedules will be confirmed at the time of offer and require potential for late shift & weekend availability*

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of customer service experience
• At least 2 years of data entry experience
• At least 2 years of experience with Microsoft Office or Google Suite

Preferred Qualifications

• At least 3 years of data entry experience
• At least 1 year of experience within the financial industry

Additional information

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $49,774 - $49,774 for Sr Ops Prod Coor

Pay and benefits

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).