Senior Trade Support Engineer - Asian Shift

Essential Duties & Responsibilities

Incident Management & Troubleshooting

• Shift Leadership: Own Trade Support coverage for the Asian session as the senior engineer on shift, providing first- and second-line investigation and utilizing strong judgment to act independently while US and EU staff are offline.
• Incident Response: Lead incident response during Asian hours by triaging issues, engaging on-call Core Technology teams with clear evidence, keeping trading teams informed via standard communication protocols, and writing comprehensive post-incident summaries.
• Technical Troubleshooting: Troubleshoot desktop and server trading applications, including the desktop trading platform, Core backend trading services, strategy applications, and issues related to orders, fills, market data, and exchange connectivity.
• Root Cause Analysis: Perform deep log, process, and system analysis across Linux and Windows environments to identify root causes and drive permanent fixes in collaboration with Service Owners.

Operations & Deployment

• Market Readiness: Validate Sunday market opens, exchange session transitions, maintenance windows, and holiday schedules for markets active during the Asian session (e.g., JPX, CME Globex, ICE).
• Release Management: Test, deploy, and (when necessary) roll back releases and upgrades to Core backend applications and trading strategies during the Asian window.
• Global Handovers: Deliver high-quality shift handovers to the EU team and take ownership of open items from the US team to ensure continuous, cross-time-zone ticket progression.
• Trader Support: Onboard traders, manage trading credentials, and resolve workstation, remote-access, and hardware issues to maximize their mastery of internal trading applications.

Engineering, Automation & Mentorship

• Automation: Automate recurring support tasks using scripting languages (Python, PowerShell, Bash).
• AI Integration: Leverage AI tools (e.g., LLM assistants, coding agents) to accelerate log analysis, triage, scripting, and documentation. Help improve the team's AI-assisted support tooling while rigorously verifying AI output before executing on production systems.
• Monitoring & Observability: Build, tune, and refine monitoring and alerting systems to surface actionable alerts and reduce operational noise.
• Team Development: Mentor and train Asian-shift Trade Support Engineers, review ticket and handover quality, and set a high standard of excellence for the shift.
• Documentation: Own and continuously improve runbooks and knowledge-base articles to empower the shift to resolve issues without escalation.
• Project Leadership: Lead or contribute to team projects that enhance the reliability, observability, and supportability of the overarching trading environment.

Job Qualifications

Education & Core Experience

• Education: Bachelor's degree in Computer Science, Information Technology, another STEM field, or equivalent professional experience.
• Industry Experience: 7+ years of experience supporting electronic trading systems, including significant time spent as a senior or lead engineer on a trade support or production support desk.
• Incident Leadership: Proven track record of leading production incidents end-to-end in a critical, low-latency trading environment.

Technical Skills

• Systems & OS: Strong Linux expertise (process, memory, networking, and system diagnostics) alongside solid Windows experience.
• Trading Fundamentals: Detailed understanding of the trade lifecycle, order types, exchange connectivity, and the FIX protocol. Familiarity with Asia-Pacific exchanges, including their session, maintenance, and holiday schedules.
• Scripting & Automation: Proficiency in Python, PowerShell, Bash, or similar scripting languages.
• Databases: Solid database experience (MSSQL, MySQL, etc.); exposure to KDB+/q is a strong plus.
• Monitoring & Ticketing: Experience with monitoring and analytics tools (e.g., Splunk, Zabbix, Grafana) as well as ticketing and wiki platforms (Jira, Confluence).
• Applied AI: Hands-on experience utilizing AI tools (e.g., ChatGPT, Claude, GitHub Copilot) in day-to-day engineering or support workflows, paired with sound judgment regarding output verification.

Soft Skills & Working Conditions

• Communication: Excellent written and verbal communication skills, with the ability to provide clear, concise updates to traders and engineers during live, high-pressure incidents.
• Autonomy: Highly comfortable working independently overnight with limited real-time backup, possessing a strong sense of when and how to escalate issues.
• Leadership: Demonstrated experience mentoring or training junior engineers and taking ownership of technical projects from inception to deadline.
• Continuous Improvement: A self-starter mentality with a relentless desire to improve current technology, operations, and support functions, including a curiosity for applying AI to operations and sharing best practices with the broader team.
• Schedule Requirements: Ability to work a Sunday-Thursday Asian-session schedule (US Central evening hours), including some exchange holidays per the team rotation, as well as weekend on-call duties.

Compensation & Benefits

• Base Salary Range: $140,000 - $180,000, plus eligibility for a performance-based bonus. Final compensation will be determined based on the candidate's skills, experience, education, and qualifications. In addition to base salary, Geneva Trading offers a competitive total rewards package, including a comprehensive benefits program. Learn more about our employee incentives here.

Application expected to close: 1/5/2027