Senior Vice President, Client Growth

About the Role

Hello Heart is investing in innovation as a key driver of our next phase of growth. As we expand beyond a single product, we're building new ways to help clients and their members address important health needs, including Hello Meds for medication adherence. We're seeking an entrepreneurial commercial leader to bring these innovations to market. This is an opportunity to help build the company: win early clients, test positioning, learn from clients, overcome barriers to purchase, and turn those lessons into a repeatable approach for Hello Meds and future products.

Reporting to the Commercial President, the SVP will own the quota for cross-selling and upselling new products to existing clients, initially building the commercial approach and then scaling a team to deliver it. The leader will also share expertise and partner with the broader sales team to introduce and sell newer products to new clients.

Responsibilities

• Build and refine the selling motion for new products: test positioning, adapt the pitch, identify barriers to purchase, and work across teams to address them. Translate what works into a repeatable playbook.
• Own the existing-client cross-sell and upsell revenue target, pipeline and forecast; develop and close opportunities, then build, coach, and scale a high-performing team of quota-carrying client growth professionals.
• Partner closely with Client Success, which owns the client relationship, to develop strategic account plans, identify the right opportunities and timing to introduce new solutions, and nurture relationships while delivering a unified client experience.
• Work across Sales, Product, Marketing, Finance and Operations to align solutions to client needs, remove purchase barriers, and execute the multi-product commercial strategy. Equip the broader sales team to introduce and sell newer products to new clients.
• Lead complex sales cycles from discovery through negotiation and close, tailoring the pitch and business case to client needs and navigating executive, benefits, clinical, financial, and other key stakeholders.

Qualifications

• Entrepreneurial experience building a new selling motion: testing positioning, adapting pitches, diagnosing why customers do not buy, and mobilizing cross-functional teams to solve those problems.
• Evidence of introducing additional products to an established customer base, ideally with a clear account of how you built the approach, what did not work, what you changed, and how you made it repeatable.
• A proven individual sales track record: you have carried a bag, owned a quota, and personally developed and closed complex deals. You have also built and led quota-carrying teams and coached sellers to measurable results.
• Experience growing revenue through cross-sell and upsell in complex enterprise client environments, with the business-development skills to help teams sell new products to new clients. Digital health or healthcare experience is valued.
• Experience using AI tools in commercial strategy, sales workflows, and decision-making to improve effectiveness and measurable results.

Pay and benefits

The US base salary range for this full-time position is $220,000 to $245,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.