Service Center Manager

About the role

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Get to Do

OBE is seeking an experienced and results-driven Service Center Manager to lead our Charlotte, NC location. This role provides full operational and commercial leadership for the service center, with responsibility for safety, sales growth, customer satisfaction, operational excellence, profitability, and employee development. You will serve as the leader of the facility, driving business performance while building a culture of accountability, continuous improvement, and teamwork.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, possesses strong business acumen, and has a passion for developing people and delivering outstanding customer experiences.

Lead Safety Excellence

• Champion a culture where safety is the top priority.
• Ensure compliance with all company, regulatory, and site-specific safety programs.
• Partner with local safety resources to drive engagement, accountability, and continuous improvement in safety performance.

Drive Operational Performance

• Lead daily operations to achieve best-in-class quality, service, productivity, and delivery performance.
• Implement and sustain Lean Manufacturing initiatives including 5S, visual management, Kanban, and continuous improvement programs.
• Optimize labor, inventory, material utilization, and operating expenses.

Deliver Business Results

• Own facility financial performance, including sales growth, profitability, inventory management, and expense control.
• Develop and execute strategies to achieve and exceed annual sales, margin, and operational targets.
• Analyze key business metrics and identify opportunities for growth and improvement.

Build Customer Relationships

• Partner closely with the sales team to expand market share and strengthen customer relationships.
• Meet regularly with customers to understand business needs, market trends, product requirements, and service expectations.
• Ensure timely resolution of customer concerns while delivering an exceptional customer experience.

Develop and Lead Talent

• Recruit, coach, develop, and retain a high-performing team.
• Establish clear expectations and foster a culture of accountability and engagement.
• Lead employee development initiatives, performance management, and succession planning efforts.

Required Qualifications

• 5+ years of manufacturing, distribution, service center, or related industry experience.
• Proven leadership experience managing teams and driving operational results.
• Strong financial and business acumen, including budgeting, forecasting, P&L management, and expense control.
• Experience improving operational performance through process improvement initiatives.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, and Word.
• Excellent communication, problem-solving, and relationship-building skills.

Preferred Qualifications

• Bachelor's degree in Business, Management, Operations, Engineering, or a related field.
• Experience within the architectural glass, building products, construction materials, or manufacturing industry.
• Lean Manufacturing or Continuous Improvement experience.

Pay and benefits

Position Pay Range $80,000 - $115,000 USD

What OBE Offers You

• Benefits that benefit you - industry competitive benefits at the lowest cost to the employee
• Work-life balance - PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work - A pay-for-performance culture with potential for annual raises and bonuses
• Training - We will equip you with the knowledge and skills you need to succeed