Service Coordinator

About the role

We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let's build experiences people love-together.

The Opportunity

As a Partner Sales Associate, you'll play an important role in growing UserTesting's business through our partner ecosystem. You'll build productive relationships with partners, identify and develop joint sales opportunities, and help partners connect their customers with the value of the UserTesting platform.

You'll own a quota and be accountable for developing partner-sourced and partner-influenced pipeline from opportunity identification through close. Working closely with partners and teams across UserTesting, you'll create joint strategies that support customer needs, expand our reach, and deliver sustainable revenue growth.

This is a remote role based in the United States and reports to the Sales Segment Leader.

Responsibilities

• Build and develop relationships with partners to generate partner-sourced and partner-influenced pipeline and revenue.
• Identify joint sales opportunities and work with partners to develop account strategies that expand UserTesting's reach within target customers and markets.
• Own partner sales opportunities throughout the sales cycle, from prospecting and qualification through discovery, negotiation, and close, using MEDDPICC methodology.
• Collaborate with partners to develop compelling customer proposals, demonstrate ROI, and position the value of the UserTesting platform.
• Maintain consistent engagement with partners, helping identify new buying centers, customer needs, and opportunities for expansion.
• Partner closely with internal teams, including Sales, Customer Success, Solution Consulting, Deal Desk, Finance, Legal, and Revenue Operations, to support effective deal execution and a positive partner and customer experience.
• Maintain disciplined pipeline management and accurate forecasting in Salesforce and Gong, using data and insights to continually improve partner sales performance.

Requirements

• 2-4 years of B2B SaaS sales, partner/channel sales, business development, or account management experience, with a track record of achieving or exceeding revenue targets.
• Experience building productive relationships with partners and collaborating on opportunities that generate pipeline and revenue.
• Strong pipeline generation, qualification, and sales execution skills, with the confidence to manage opportunities across the sales cycle.
• Ability to develop joint account strategies, uncover customer needs, and communicate a compelling business case and ROI.
• Familiarity with MEDDPICC or a similar sales methodology and experience using tools such as Salesforce and Gong.
• Strong communication, presentation, negotiation, and relationship-building skills, with an inclusive and collaborative approach to working across teams and organizations.
• Ability to travel approximately 10-15% to support partner and business needs.

Additional information

Don't meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications-but you may be exactly who we're looking for. Diverse perspectives drive innovation, and we're committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage

Accommodations

At UserTesting, we're committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at.