Service Coordinator, Healthcare

About the role

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

Charlotte, NC | Hybrid (Tuesday-Thursday in Office)

About the Job Opportunity

The Service Coordinator is a critical contributor to our service organization, responsible for managing service requests with urgency, accuracy, and ownership from start to finish. This includes supporting hospitals and healthcare organizations by coordinating repairs, dispatching technicians, sourcing parts, and resolving equipment issues that directly impact patient care.

Our customers span a full spectrum of industries, from government agencies to large hospital systems and healthcare organizations. These customers depend on clear communication, professionalism, and reliability to support their essential operations and patient care. As a result, this role requires a high level of judgement, accountability, and customer focus.

This position is designed for high - performing professionals who take pride in consistence, responsiveness, and follow-through. While this is a hybrid role, success depends on being fully engaged, dependable, and present during required in-office days, and while working from home.

What you'll do

• Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.
• Gather complete and actionable information by asking thoughtful, direct questions.
• Manage multiple service events simultaneously while maintaining quality and responsiveness.
• Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email.
• Support customers with empathy and composure, especially in time-sensitive or high-impact situations.
• Proactively monitor open work and follow up to prevent delays or escalations.
• Maintain thorough, accurate documentation that meets quality and compliance expectations.
• Navigate complex service scenarios with sound judgement and a solution-oriented mindset.
• Contribute to a team culture on reliability, trust, and shared standards.

Preferred Qualifications & Experience

• Previous experience in a customer service, call center or service coordination role supporting healthcare or medical related equipment servicing.
• Strong ability to multitask in a fast-paced environment while maintaining professionalism and accuracy.
• Experience working with vendors, scheduling service events, and handling escalations.
• Proficiency with service management systems, CRM tools, and Microsoft Office Suite.

• Who we want to meet
• We're looking for a dependable, high-caliber professionals who understand the responsibility that comes with supporting complex, high stakes customer environments

• Highly reliable - you show up prepared, on time, and ready to own your work
• Strong sense of urgency - you understand priorities and act decisively
• Accountable - you take ownership of outcomes, not just tasks
• Top-tier communicator - you communicate clearly, professionally, and confidently with a wide range of stakeholders
• Customer-Focused - you understand that service quality matters, especially in regulated or mission critical environments
• Detail-oriented - you value accuracy, documentation, and doing things right
• Self-directed - you manage your workload effectively without constant oversight
• Team-oriented - you contribute to a collaborative, high-standard team

Benefits & Perks

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

Interested?

We'd love to hear from you! Submit your resume and an optional cover letter explaining why you'd be a great fit.