Service Coordinator II - Energy Systems

About the role

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

We're seeking a Service Coordinator II to join our Service Department. In this role, you'll be the first point of contact for customers, managing service calls, job tracking, invoicing, and contract setup. You'll play a key part in ensuring smooth workflows, timely communication, and high-quality service delivery while supporting both customers and internal teams.

Your Impact

As a Service Coordinator II, you'll ensure that service operations run efficiently from start to finish. By coordinating technicians, managing customer needs, and maintaining accurate records, you'll directly contribute to customer satisfaction, operational excellence, and team success. You'll also mentor and support other service roles, helping to strengthen the overall performance of the department.

What You'll Do

• Create jobs, answer incoming service calls, and assist with technician scheduling & dispatching
• Schedule preventative maintenance and repairs with customers
• Manage open work orders, including updating customer portals as needed
• Track jobs through completion and ensure proper invoicing of completed work
• Process new contracts and renewals in the company's electronic management system
• Meet regularly with the service operations team to review priorities
• Provide support to other Service departmental roles as needed
• Participate in a rotating on-call schedule (every 4-5 weeks) to handle emergency calls
• Provide guidance and mentorship to Service Coordinator I team members

Minimum Qualifications

• High School Diploma
• 3+ years of administrative experience in a service-related business

Preferred Qualifications

• Bachelor's degree in Business or related field
• Degree in Diesel Technology or related discipline
• 5+ years of administrative experience in a service-related business
• 5+ years of scheduling field technicians and/or customer service

Technical Expertise

• Proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Working knowledge of business enterprise systems (e.g., FieldServio, SAP)
• Ability to interpret schematic and service documentation
• Strong organizational and time management skills to prioritize tasks
• Interpersonal skills to work collaboratively with both internal teams and external customers
• Basic math skills for percentages, multipliers, sales tax, and totals on orders
• Ability to remain calm and effective under pressure

What You'll Get

• The opportunity to play a critical role in supporting a growing service department
• Exposure to industry-leading tools, systems, and service practices
• Experience in a dynamic, customer-focused environment with opportunities to expand your skills
• Collaboration with a supportive team that values problem-solving, communication, and continuous improvement

Compensation

Energy Systems is committed to fair and equitable compensation practices. The hourly rate for this role is $22.00 - $32.00 USD. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.