Service Desk Analyst

Why Mobility Global?

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.

Join a team singularly focused on transforming the automotive industry. S&P Global Mobility is Mobility Global - the company behind CARFAX, automotiveMastermind, Market Scan, and Polk Automotive Solutions. Our strength comes from our people, and here, the progress you make helps the entire automotive ecosystem move faster and with greater confidence.

• -10X Virginia Business Best Places to Work
• -9X Washingtonian Great Places to Work
• -10X Washington Post Top Workplace
• -3X St. Louis Post-Dispatch Best Places to Work

What You'll Do

• Provide accurate and creative solutions to user hardware and software issues to maintain maximum productivity.
• Configure new and existing PCs, laptops, virtual machines, and mobile devices following established Mobility Global processes and procedures.
• Install, update, and manage software using the internal IT tech stack.
• Research, resolve, and respond to inquiries via phone, internal ticketing system, in-person visits, chat, and email in a timely manner.
• Build, test, and deploy software packages to workstations and laptops using desktop management tools.
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions.

Required Qualifications

• 1-3 years of previous help desk experience combined with technical training, IT certifications (e.g., CompTIA A+, Apple Certified, or Microsoft certifications), or an Associate's Degree in Information Systems.
• Detailed understanding of Windows 11, macOS, and iOS operating systems, and proficiency in the use and support of Microsoft 365 / Office 365.
• Exceptional customer service skills, with excellent written and oral communication skills and strong time and project management abilities.
• Aptitude to quickly learn and support frequently changing applications and systems, and the ability to multitask in a fast-paced environment while maintaining an emphasis on quality, as a self-motivated, detail-oriented team member.
• Ability to travel for off-site meetings, respond to after-hours urgent calls from internal users as needed, and lift and carry up to 60 lbs (e.g., workstations, printers, and peripheral equipment).

• This role requires 5 days per week in the Columbia, MO office.
• This position is open to applicants who are currently authorized to work in the United States and will not require employer sponsorship now or in the future.

Pay and benefits

The anticipated annual base salary range for this position is $59,000 - $89,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Mobility Global is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.

What's In It for You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.