Service Representative
- Location
- Dubuque, IA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 30 days ago
Skills & highlights for this role
- Life and Health license
- benefits administration
- claims processing
- multi-system recordkeeping
Also useful
- medical call center experience
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k match
- Pto
About the role
SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.
We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.
Our Service Center is open Monday -Thursday 7 am to 7 pm and Friday 7 am to 5 pm.
Essential Functions
- Answer customer inquiries on benefits plans
- Process Medical/Dental Claims
- Ability to learn/retain large amounts of technical information
- Navigate multiple record keeping systems
What We're Looking For
- Strong communication (verbal and written) skills
- The ability to multi-task and have great attention to detail
- Ability to work with customers of diverse background and dispositions
- Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)
Experience
- Prior customer service experience
- Medical or call center experience is a plus
Benefits
Full-Time Benefits - Most benefits start day 1:
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/Defined Contribution (1-year waiting period)
- PTO/Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/Parental Leave
- Subsidized Parking
- Company-paid Term Life/Accidental Death Insurance
About SISCO
SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.
For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program.
Want to learn more?
From Cottingham & Butler's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Service Representative role at Cottingham & Butler, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Service Representative job at Cottingham & Butler located?
This Service Representative position at Cottingham & Butler is located in Dubuque, IA (On-site). Always check Cottingham & Butler's application page for specific state eligibility or relocation policies.
What qualifications are required for Service Representative at Cottingham & Butler?
For the Service Representative role, Cottingham & Butler highlights experience with benefits administration, claims processing, multi-system recordkeeping. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Service Representative position at Cottingham & Butler?
This listing links directly to Cottingham & Butler's Greenhouse application page. You can apply directly on Cottingham & Butler's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.