Service Support Analyst (locals only)
- Location
- Raleigh, NC
- Listed
- Yesterday
About the role
Job details mentioned below: Title: Service Support Analyst
- Location: Raleigh, NC
- Duration: 12 months contract
- Client: Direct Client
About the role
Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Description (including, but not limited to)
- Technical assistance, support, and advice to end users for hardware, software, and systems
- Hands-on technical and functional assistance to business and technical users
- Remote technical and functional assistance to business and technical users
Required Skills
- Respond to incoming telephone or email inquiries and request for assistance.
- Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users.
- Determines the most effective manner to resolve client's issues. Consults with other staff when necessary.
- Records, update, and assign tickets within Remedy Ticket System.
- Resolve level 1 request such as password resets. Elevates complex and/or high priority problems to the appropriate support groups
- Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Provide level 2 support assistance as needed. This includes installing software, imaging computers, application testing, and hardware replacements.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.
Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Equal opportunity and legal notices
Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package
From Infojini Inc.'s careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Service Support Analyst (locals only) role at Infojini Inc., it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
- Service Support EngineerSlip Robotics · Norcross, GA
- Service Support - BusserDave & Busters · Gloucester, NJ
- Service Support - BusserDave & Busters · Summerlin, NV · $12 – $13/hr
- Service Support - BusserDave & Busters · Wauwatosa, WI
- Service Support - BusserDave & Busters · Jacksonville, FL · $8.98 – $11/hr
- Service Support - BusserDave & Busters · Pelham, NY · $10.65 – $14/hr
More at Infojini Inc.
All Infojini Inc jobsCommon questions
Where is the Service Support Analyst (locals only) job at Infojini Inc. located?
This Service Support Analyst (locals only) position at Infojini Inc. is located in Raleigh, NC. Always check Infojini Inc.'s application page for specific state eligibility or relocation policies.
How do I apply for the Service Support Analyst (locals only) position at Infojini Inc.?
This listing links directly to Infojini Inc.'s SmartRecruiters application page. You can apply directly on Infojini Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.