Service Writer

About the role

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Assist in all loading and unloading of customer equipment
• Follows a check in /check out process for all customer units
• Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
• Assists in Logistics of Trucking/ Washing/ etc. as directed
• Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
• Completes all factory shipping verification for shortages and equipment condition at the time of delivery
• Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
• Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies charges within the budgeted expenses
• May prepare Service Technician time management reports each day for reporting
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

Qualifications

• Experience with basic computer and accounting functions
• Experience analyzing and interpreting basic internal reports
• Experience working cooperatively in a team environment
• Experience communicating effectively

Additional information

Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.

It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.