Service Writer

About the role

Great company. Great people. Great opportunities.

About the role

As a Service Writer at United Rentals, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

Your strong work ethic, reliability and positive attitude will make you an asset to our branch and entire organization. If you would enjoy the chance to make your mark with the world’s largest equipment rental provider, consider a future with United Rentals. You will be supported by a strong management team that will help you achieve your goals. Excellence in this challenging and rewarding position paves the way for advancement opportunities.

Additional duties include the following

• Work Order Completions, such as opening and closing work orders with accurate information
• Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
• Ensure that all tasks eligible for warranty are created and submitted for warranty
• Monitor warranty reporting to ensure that all claims are properly brought to closure
• Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
• Handle equipment maintenance related issues with a high sense of urgency
• Keep Management informed of customer concerns
• Ensure all service-related invoices are properly coded within the correct General Ledger
• Other duties assigned as needed

Job Requirements

• High School diploma or equivalent
• Valid driver's license with acceptable driving record
• 1 – 2 years experience in a shop or service environment
• Basic computer skills
• Attention to detail
• Ability to multi-task in a busy environment
• High sense of urgency with respect to customer service
• Superior customer service, teamwork and verbal/written communication skills

Explore our comprehensive U.S. benefit offerings

For Canadian benefits,

• At United Rentals, we proudly hire active duty members, veterans, reservists, and their families.
• The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success.
• With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.