ServiceNow Business Analyst (HRSD)

About the role

Accenture Federal Services is seeking a ServiceNow Business Analyst to join the team. The ideal candidate will perform business analysis activities for ServiceNow implementations supporting the Hadlock contract, providing analytical rigor and structured process insights to support requirements development, process optimization, and user adoption. Apply modern process improvement techniques collaborating closely with both functional and technical stakeholders. Takes increasing responsibility for requirements definition, stakeholder engagement, and contributing to solution validation within Agile delivery models.

Key Responsibilities

• Conducts requirements gathering sessions with stakeholders documenting business needs and process requirements
• Develops user stories with clear acceptance criteria supporting Agile development sprints
• Creates process documentation including process flows, use cases, and functional specifications
• Performs gap analysis comparing current state processes with desired future state capabilities
• Facilitates workshops and working sessions with business users and technical teams
• Develops a thorough understanding of requirements then applies industry best practices and detailed knowledge of ServiceNow to design optimal solutions that support business processes and meet or exceed functional requirements
• Supports user acceptance testing including test case development, execution coordination, and defect validation
• Documents business rules, workflow logic, and configuration requirements for technical implementation
• Collaborates with ServiceNow developers ensuring requirements are accurately translated into technical solutions
• Participates in Agile ceremonies including sprint planning, backlog refinement, and retrospectives
• Conducts solution demonstrations and validation sessions with stakeholders
• Maintains requirements traceability matrices tracking requirements through implementation
• Supports change management activities including training material development and user communication

Required Qualifications

• 4 years of business analysis experience with hands on ServiceNow requirements definition and process analysis; federal experience preferred
• Location & Work Requirements: Northern Virginia area. This position requires onsite presence at the contractor facility 4 to 5 days per week.

Preferred Qualifications

• ITIL Foundation, ServiceNow CSA, CBAP, PMI PBA, or business analysis certifications

Security Clearance

• An active TS/SCI is required and must be willing to obtain polygraph

Pay and benefits

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$86,400—$176,200 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.