Site Manager

About the role

The Site Manager is pivotal in our healthcare facility's daily and long-term administrative and strategic operations. This position oversees clinic operations' development, implementation, and evaluation to ensure the safe, efficient, cost-effective, and high-quality delivery of patient services. The Site Manager will lead a dedicated team to maintain a positive patient experience, optimize resource utilization, and achieve the clinic's operational goals.

Primary Duties & Responsibilities

Strategic Planning and Development

• Develop and implement clinic-specific strategic plans aligned with the organization's goals through close interaction with the Regional Director of Operation, Chief Operating Officer, and Physicians.
• Identify growth opportunities, service expansions, and resource allocation strategies.
• Collaborate with senior management to set long-term objectives.
• Attend and participate in physician meetings.

Administrative Oversight

• Oversee daily clinic operations, including scheduling, staffing, and patient flow.
• Manage administrative staff, including receptionists, clinical staff, and office assistants.
• Implement and enforce policies and procedures to ensure regulatory compliance.

Financial Management

• Help develop and manage the clinic's budget, monitor expenses, and identify cost-saving measures.
• Optimize revenue generation through efficient billing and insurance processing.
• Collaborate with the finance department to track financial performance and meet financial targets.

Quality Assurance

• Maintain and improve quality of care and patient safety standards.
• Monitor and analyze patient feedback and clinical outcomes.
• Responds to doctor, patient, and employee grievances, complaints, and inquiries, implement quality improvement initiatives and address any issues promptly.

Resource Management

• Ensure efficient utilization of clinic resources, including staff, equipment, and supplies.
• Oversee inventory management and procurement processes.
• Manage vendor relationships.

Team Leadership and Development

• Assist in hiring, training, and mentoring clinic staff, fostering a positive work environment.
• Conduct regular performance evaluations and provide feedback.
• Foster a culture of continuous learning and professional development.
• Conduct regular staff meetings to communicate new ideas, resolve problems, obtain feedback, and maintain the overall effectiveness of the staff.

Patient Experience

• Collaborate with healthcare providers to enhance the patient experience.
• Address patient concerns and resolve issues related to clinic operations.
• Monitor wait times and appointment scheduling to minimize patient inconvenience.

Compliance and Regulatory Affairs

• Ensure compliance with healthcare regulations, including HIPAA and OSHA.
• Stay updated on industry changes and proactively implement necessary changes.
• Prepare for and assist with regulatory audits.

Additional information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Associate degree or equivalent experience (Bachelor's degree in healthcare, administration, business management, or related field preferred).
• Minimum of 5 years of experience in healthcare administration, with at least 2 years in a supervisory or managerial role.
• Financial acumen and budget management experience.
• Strong understanding of healthcare regulations and compliance requirements.
• Must be onsite at assigned clinic(s), M-F during operating hours.

Direct Reports

• All clinical personnel.

Knowledge, Competencies & Skills

• Excellent customer service skills.
• Commitment to patient-centered care and quality improvement.
• Proficient knowledge of Medical Terminology.
• Superior leadership, problem-solving, team building, and decision-making skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient computer software and database skills.
• Strong math and analytical skills.
• Ability to multi-task and work in a fast-paced, high-volume environment.
• Ability to type a minimum of 40 words per minute.

Travel

• 25% travel required within the geographic region.

Physical Requirements for the Job

• Able to sit, stand, and or walk throughout the day.
• Intermittently required to stoop, bend, speak, and listen.

Job Type: Full-Time

Pay Range

$63,000 - $80,000 annually

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.