Site Supervisor

Categories - Essential Job Functions

Client Relationship & Site Liaison

• Serve as the primary liaison between on-site employees and the client
• Maintain strong working relationships with client contacts to ensure service expectations are met
• Communicate service standards, capabilities, and delivery expectations to the client as needed Identify opportunities to improve service delivery and operational efficiency

Team Supervision & Workforce Management

• Supervise, assign, and delegate daily tasks to ensure productivity goals are met
• Recruit and participate in interviewing candidates for site-level positions
• Train, coach, and support employees to ensure consistent service performance
• Schedule staff to ensure coverage of operating hours while minimizing overtime
• Support employee development and foster a professional service environment

Operational Service Delivery

• Oversee delivery of all site services including mail, copy, print, scan, reception, hospitality, and facilities support
• Ensure timely and accurate completion of service requests per client expectations
• Maintain organization and readiness of office areas including copy rooms, kitchens, conference rooms, and common areas
• Support handling and distribution of mail, packages, and courier items
• Assist with basic facilities coordination such as office moves, equipment support, and workspace organization

Reporting & Operational Support

• Assist management with tracking productivity and operational performance
• Collect and organize data for monthly reporting to leadership and clients
• Support monitoring of workflow efficiency and service quality standards
• Identify and escalate operational issues as needed

Continuous Improvement

• Continuously look for opportunities to improve operational efficiency
• Recommend service enhancements to management and client contacts
• Support implementation of process improvements and best practices

Position Requirements / Experience / Education

• High School Diploma required
• Previous supervisory experience in a client service, office services, hospitality, or facilities environment preferred
• Strong leadership and team management skills
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to work independently with minimal supervision
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to lift or move up to 40 lbs
• Ability to handle packages using carts with up to 75 lbs capacity
• Ability to stand, walk, bend, kneel, or sit for extended periods of time

Pay and benefits

The Compensation range for this role is 23.00 to 26.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.