Solutions Engineer (Pre-Sales) - New York

About the Role

We're looking for a Solutions Engineer to play a critical role in how we win new customers. You'll be the technical lead on deals from first discovery call through close, partnering with Account Executives to understand a prospect's environment, show them what's possible, and prove it works.

You'll be the person who proves the product delivers real value in a prospect's actual environment, not in a slide deck. That makes you one of the most important people in the sales process. When a prospect is evaluating us alongside competitors, your discovery, demos, and trial work are often what tip the decision.

This is a deeply technical, individual contributor role. You'll be hands-on with integrations, configurations, and architecture, while also being someone prospects trust and enjoy working with.

What You'll Do

• Lead technical discovery: uncover a prospect's current tools, workflows, pain points, and success criteria, and translate them into a clear technical win plan
• Deliver tailored demos that map directly to each prospect's environment and use cases, for audiences ranging from IT practitioners to executive buyers
• Design and run evaluations and POCs: scope success criteria, configure and integrate the product in the prospect's environment, and drive the trial to a clear decision
• Be a key driver of deal outcomes, owning the technical win and removing blockers that stand between a prospect and a closed deal
• Partner closely with Account Executives on deal strategy, account planning, competitive positioning, and forecasting technical risk
• Own the technical side of the buying process, including security reviews, architecture discussions, RFPs, and integration questions
• Dig into APIs, infrastructure, and code to solve complex technical challenges that come up during evaluations
• Build repeatable demo environments, trial playbooks, and tooling that make the sales motion faster and more scalable
• Ensure a clean handoff to Onboarding and post-sales so the value proven during the evaluation carries through to deployment
• Feed insights from the field back to Product and Engineering: what prospects need, where we lose deals, and what would help close more

Required Qualifications

• 5+ years of experience in solutions engineering, software engineering, technical consulting, or a similar hands-on technical role (preferably with GTM exposure)
• Strong technical depth: you’re comfortable working with APIs, cloud infrastructure, networking, scripting, and debugging complex systems
• Proficiency in AI-assisted engineering workflows - you use tools like Claude Code, Codex, and similar LLM-based agents as a natural part of how you build, debug, and ship
• Experience working alongside Sales as part of the deal cycle - you understand what it takes to win a technical evaluation and can operate with a sense of urgency when a deal depends on it
• Experience running implementations or technical onboarding across multiple customers simultaneously
• Self-directed problem solver who thrives in ambiguous, fast-moving environments

Preferred Qualifications

• Domain knowledge in IT operations, IT infrastructure, or IT service management (e.g., ITSM, monitoring, endpoint management, networking)
• Experience supporting or participating in technical evaluations, POCs, or pilot programs
• Background in software development - you've built and shipped production code

What We Offer

• Competitive salary and benefits package
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• A collaborative, fast-moving team in Downtown Manhattan