Special Services Field Supervisor

About the role

• Special Services Field Supervisor
• Location: Buchanan, NY
• Reports to: Branch Manager

Pay

$65,000 - $75,000 annual DOE

Position Overview

The Special Services Field Supervisor is tasked with evaluating and implementing specialized services for both residential and commercial properties. These services encompass mold remediation, air duct cleaning, rodent exclusion, dehumidification, disinfection, insulation, and reconstruction. Additionally, the supervisor is responsible for conducting quality control inspections on completed work to ensure compliance with our established standards.

Duties/Responsibilities

• Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers.
• Identify/implement scheduling to ensure adequate coverage for peak volume periods.
• Efficiently schedule routes for field technicians.
• Build long-term relationships by offering a wide range of customized solutions to meet customer needs.
• Partner with Wildlife Services technician for Wildlife trapping & removal, exclusion & preventative services.
• Partner with Canine handler for bed bug evaluation and services.
• Appropriately Performance Manage service team employees.
• Lead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees.
• Respond to field technician questions, coaching the team through difficult client situations and diffuse upset clients, as needed.
• Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS and Customer Retention.
• Ensure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out special services and pest control services.
• DEC liaison ensuring proper compliance and technician certifications.
• Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate.
• Build long-term relationships with customers from a wide range of backgrounds to tailor solution to meet their needs.
• Operate company provided vehicle in a safe manner.
• Product selection for required treatments.
• Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue.
• Proper material pick-up & discarding of used materials.
• Performs miscellaneous job-related duties as assigned.

Experience, Education, and Skills Required

• High School Diploma or GED
• Valid Driver's License
• Strong customer service orientation, with two plus years previous experience in a customer service role
• 2+ Years background in Pest Control, Termite, and/or Wildlife control, and Construction
• 3 - 5+ Years managing a field team
• Experience with PestPac Software a plus
• Proficiency with necessary technology, including Microsoft Office Suite

Health Benefits

• Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability

Optional supplemental benefits

Enrollment eligibility begins first of the month following date of hire

• FINANCIAL ASSURANCE
• 401(k) plan with company match
• Weekly pay
• Convenient direct paycheck deposit
• Team Member reward and recognition program
• AND MORE
• Eight (8) paid holidays
• Paid Time Off
• Team Member referral bonuses
• Opportunities to participate in community events

At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!