Specialty Pharmacy Technician

About the role

• Primary City/State: Chandler, Arizona
• Department Name: Specialty Pharmacy
• Work Shift: Day
• Job Category: Pharmacy

Pharmacy careers are better at Banner Health. We are committed to developing the careers of our team members. We care about you, your career today and your future. If you're looking to leverage your abilities - apply today.

Arizona is a year-round destination. Sunny skies and low humidity prevail 300 days a year across the state. From awesome natural wonders to culinary treats, tribal lands, vibrant cities, world-class resorts, renowned golfing and historic Western towns, there are some truly breathtaking moments to be had in the Grand Canyon State.

As a Specialty Pharmacy Technician, you will be part of this call center and will spend the majority of your time on the phone. 50% will be taking inbound calls and the other 50% will be making outbound calls. Retail or Specialty pharmacy experience will be helpful in this position.

The schedule for this role is Monday - Friday 9AM - 5:30PM, no weekends or major holidays. Work from home is available if metrics are met. This position has an 8 month work from home, 4 month onsite rotation.

Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives.

Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention.

As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices.

Position Summary

This position will assist the specialty pharmacist with preparation, compounding and dispensing of medications, non-clinical specialty assessments, order processing, and delivery setup for patients receiving prescription services from the Specialty Pharmacy. Assisting the specialty pharmacists with claims processing, inventory management, and all necessary reporting requirements to maintain URAC Specialty Pharmacy Accreditations and access to a network of limited distribution drugs.

Core Functions

• Enroll selected patients in specialty pharmacy services. Communicate with patient and utilize electronic medical record to gather all relevant medical, demographic, and insurance information and input patient into Specialty Pharmacy software platform.
• Work in a call center environment and communicate effectively with patients over the phone to overcome financial barriers to treatment. Communicate complex billing issues to patients in a manner easily understood.
• Provide adherence management and adherence improvement services to patients of the Specialty Pharmacy.
• Assist, provide, and maintain records for accreditation, licensure, manufacturer limited distribution agreements, payer contracts, and REMS programs as required.
• Assist with expanding scope and continuous quality improvement initiatives across specialty pharmacy services.
• Work collaboratively with specialty pharmacists and Fulfillment Center team to ensure an excellent patient experience.
• Prepare, dispense, and compound appropriate amount of medication under the direct supervision of a pharmacist, and accurately deliver medication to the patient.
• Follow policies, procedures, and regulatory requirements and perform other work assignments.

Minimum Qualifications

Requires Pharmacy Technician licensure and active Pharmacy Technician certification OR Pharmacy Intern licensure in the state of practice. Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.

• Minimum of one year of pharmacy technician experience required.
• Ability to attend and successfully complete 160 hours of on the job training required.
• Strong customer service focus, superior problem-solving abilities required.
• Ability to complete moderate to difficult mathematical calculations using a hand-held calculator required.

BSS Registry Team members and Travelers are not eligible to drive on behalf of Banner and are not required to possess a valid driver's license or be eligible for coverage under the company's auto insurance policy.

Preferred Qualifications

• Associates or bachelor's degree in business, healthcare or related field preferred.
• Proficiency and experience with third party claims adjudication and claims rejection reconciliation preferred.
• Proficiency and experience with non-sterile, sterile and hazardous drug compounding preferred.
• Work experience which demonstrates analytical ability, judgment and interpersonal skills in pharmacy or healthcare preferred.

Additional related education and/or experience preferred.