Sr. Accountant, AI Operations

About the role

Play a key role in standing up SpaceX's commercial infrastructure by owning how an open invoice becomes cash across Grok API usage, subscriptions, and enterprise agreements. You will set priorities and playbooks for the collections and billing team, review high-risk work, and help build the systems and workflows the next generation of products will run on. This is a high-visibility cross-functional role across the deal desk, revenue accounting, FP&A, sales, customer success, and legal.

Responsibilities

• Build and maintain the playbook for outreach, disputes, dunning, service restrictions, and escalations; know when a case requires an exception
• Own DSO, aging, and collection performance as well as accounts through outreach, dispute resolution, payment application, and reconciliation
• Deliver complete and accurate collections data on time for monthly and quarterly close
• Review high-risk work (disputes, short payments, write-offs, account status changes, commitments the company may not be able to honor) before it reaches a customer or affects the close
• Take on the harder accounts including aged balances, complex disputes, and customers who need direct involvement
• Keep the receivables ledger clean with cash applied, disputes documented, and every balance explainable
• Use AI for repetitive work; review output before it reaches a customer or the books and incorporate what works into team operations
• Decide what should stay manual vs. automated and hold the team to that standard
• Work across Campfire, Salesforce, NetSuite, Stripe, Databricks, and D365
• Partner with billing a revenue accounting to fix root-cause issues, ensure credits, adjustments, and uncollected balances stand up to audit

Basic Qualifications

• Bachelor's degree
• 4+ years of experience in collections, billing, accounts receivable, or order-to-cash

Preferred Skills and Experience

• Bachelor's degree in accounting, finance, business, or related field
• Hands-on experience owning a receivables portfolio and its results
• Ability to read an aging report, reconcile an account, and explain to revenue accounting how a dispute or credit affects the books
• Systems experience across Salesforce, NetSuite, SQL, Databricks, D365
• Track record of improving a collections process and getting others to adopt the new approach
• Experience using AI for repetitive work, validating output, and incorporating what works into the team's workflow
• Excellent written, verbal, and interpersonal communication skills
• Comfortable using support platforms such as Plain or Zendesk
• SOX, audit support, credit review, or credit-risk experience
• Multi-entity or multi-currency receivables experience

Additional Requirements

• Must be willing to work long hours or weekends when needed to meet critical deadlines, such as month-end and quarter-end close
• This position is based in Palo Alto, CA, and requires being onsite full-time - hybrid and remote work will not be considered

Pay Range

Level 3: $130,000.00 - $190,000.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.

You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

Itar Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.