Sr. Customer Service Representative
- Pay
- $24 – $28 per hour
- Location
- La Vergne, TN · On-site
- Job type
- Full-time
- Level
- Senior
- Listed
- 21 days ago
Skills & highlights for this role
- customer service
- shipment tracking
- order entry
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k match
- Pto
Summary
The Senior Customer Service Representative is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.
Essential Functions
- Answer incoming calls and provide excellent customer service to all callers
- Monitor and respond to customer inquiries received through email
- Make outgoing calls to follow up on shipment status, resolve issues, and update customers
- Track, trace, enter, and update shipments
- Assist and support Pilot stations and cartage agents
- Master outside customer applications
- Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
- Perform other duties as assigned
Skills/Competencies
- Excellent oral and written communication and problem-solving skills
- Technological aptitude using the internet and online tools
- High energy with the ability to multitask
- Excellent organizational skills with emphasis on detail
Company Benefits
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
Pay Range
$24.00 - $28.00*
*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
#INDEED
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing.
About Us
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.
Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Equal opportunity and legal notices
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
From Maersk's careers page, first listed on Rolev.ai on October 20, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Sr. Customer Service Representative role at Maersk, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Sr. Customer Service Representative role at Maersk?
The Sr. Customer Service Representative posting at Maersk states compensation of $24 – $28 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Maersk's official career site.
Where is the Sr. Customer Service Representative job at Maersk located?
This Sr. Customer Service Representative position at Maersk is located in La Vergne, TN (On-site). Always check Maersk's application page for specific state eligibility or relocation policies.
What qualifications are required for Sr. Customer Service Representative at Maersk?
For the Sr. Customer Service Representative role, Maersk highlights experience with customer service, shipment tracking, order entry. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Sr. Customer Service Representative position at Maersk?
This listing links directly to Maersk's Workday application page. You can apply directly on Maersk's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.