Sr. Engineering Program Manager, Traffic, Apple Services Engineering

Summary

The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

Our Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple’s unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values.

Although services are a bigger part of Apple’s business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

About the role

Cloud Infrastructure team, as part of the Apple Services Engineering team, is seeking an extraordinary engineering program manager (EPM) that can help our Traffic team deliver innovative product solutions that will shape the future of large scale infrastructure at Apple.

We are building and supporting critical infrastructural systems and frameworks which provide and support services like load balancers, Traffic mesh, proxies for Apple Cloud Infrastructure, which is the platform upon which many iCloud and other backend systems at Apple are built.

We're a fast paced organization with ambitious goals, a large user base, and the autonomy to build the future of Compute and Storage infrastructure for all of Apple. Teams across Apple rely on us for infrastructure that help them build services that scale globally, are highly available, and "just work".

We listen to different perspectives, help surface innovative ideas, and drive decisions that move us forward. You'll need a strong background in program and project management complemented by your technical abilities.

Responsibilities

You'll partner with a diverse set of teams across Apple to provide them with groundbreaking infrastructure for Traffic that operate at substantial scale and use open source technologies along with proprietary systems.

Minimum Qualifications

• 8+ years experience in software development project management in Infrastructure domains preferably Traffic, networking or compute
• Understanding of traffic management at scale at Layer 4 or 7 of the network OSI model
• Experience managing projects with Layer-4 or Layer-7 traffic meshes (e.g., Envoy or Istio) and control plane technology
• Experience managing Cloud and Infrastructure projects.
• Agile project experience with evidence and able to demonstrate knowledge
• Experience at prioritizing features, and technical road maps
• Proficiency and experience in delivering large scale infrastructure projects
• BA/BS degree in a technical field or equivalent industry experience

Preferred Qualifications

Exceptional organizational, project management, and technical acumen

Prior engineering, infrastructure experience a plus

• SCRUM background and/or played the role of a Scrum Master is plus
• Self-motivated and proactive with demonstrated creative and critical thinking capabilities
• Strong analytical, troubleshooting, and problem-solving skills
• Strong verbal and written communication skills to represent at all levels of the organization
• Ability to manage multiple simultaneous end to end infrastructure, technical projects and stakeholder community comprising of various engineering teams and their partners
• Experience at end to end project delivery; building roadmaps through to operational sustainability
• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)