Sr. Manager, Customer Success
- Pay
- $145,000 – $175,000 per year
- Location
- Chicago, IL (Remote)
- Job type
- Full-time
- Level
- Director
- Experience
- 7+ years
- Education
- Bachelor's degree
- Listed
- 23 days ago
Skills & highlights for this role
- account management
- customer success
- SaaS
Also useful
- freight management
- supply chain software
- complex software
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k match
- Pto
What you'll be doing
- Development and manage a team of Customer Success Managers
- Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
- Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
- Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
- Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion
- Understand and mitigate account risk and escalate to dependent functions as necessary
- Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
- Hire, onboard, and develop team members to progress their career at FourKites
- Contribute and lead a culture of customer success
- Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
- Approximately 25% travel for client site visits
Who you are
- Manage and influence behavior through persuasion, negotiation, and consensus building
- Understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Enthusiastic and creative leader with the ability to inspire others
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills
Basic Qualifications
- Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous
- Bachelor's degree or equivalent experience, MBA a plus
- 7+ years' experience in an account management, consulting or customer success
- 3+ years of directly managing customer-facing teams
- Experience directly or indirectly working with freight management and supply chain
- Experience working with complex software
Compensation
The expected annual base salary range for this role is $145,000 - $175,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.
Benefits
- FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe.
- To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays.
- Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
- Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity.
- We're always listening for new ways to support everyone in and out of the office.
Benefits include
- Medical, Dental & Vision benefits starting on first day of employment
- 401k Retirement savings with employer match
- Bonus and incentive compensation as well as employee stock option program
- Employer paid life insurance and short term disability insurance
- Generous PTO, global recharge days, and volunteer days
- Paid parental leave for all parents
- Family planning and inclusive wellbeing resources
- Technology reimbursement
- Commuter benefits for in-office employees (Chicago)
- Annual Wellness Stipend
- Ongoing learning & development opportunities
About FourKites
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity
FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership.
As the Senior Manager, Customer Success, you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth.
About the team
The FourKites Customer Success Team owns the overall customer relationship. The team's goal is to provide our customers the best experience and business consultancy. We provide best practices and thought leadership to help our customers recognize business value and prove ROI. Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites.
About FourKites
FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets.
This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain.
FourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.
If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice.
Equal opportunity and legal notices
FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.
From FourKites's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Sr. Manager, Customer Success role at FourKites, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
All Customer Success Manager jobs- Customer Success ManagerVantage · USA (Remote)
- Customer Success ManagerEpiq Systems · New York, NY
- Customer Success ManagerCircadia Health · Michigan
- Customer Success ManagerDashlane · New York, NY
- Customer Success ManagerTrueLoyal · San Antonio, TX
- Commercial Customer Success Manager - NYSigma Computing · New York City, NY · $110k – $135k/yr
More at FourKites
All FourKites jobsCommon questions
What is the salary for the Sr. Manager, Customer Success role at FourKites?
The Sr. Manager, Customer Success posting at FourKites states compensation of $145,000 – $175,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on FourKites's official career site.
Where is the Sr. Manager, Customer Success job at FourKites located?
Yes, this Sr. Manager, Customer Success opening at FourKites is listed as Chicago, IL (Remote). Always check FourKites's application page for specific state eligibility or relocation policies.
What qualifications are required for Sr. Manager, Customer Success at FourKites?
For the Sr. Manager, Customer Success role, FourKites highlights 7+ years of relevant experience; a bachelor's degree; experience with account management, customer success, SaaS. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Sr. Manager, Customer Success position at FourKites?
This listing links directly to FourKites's Greenhouse application page. You can apply directly on FourKites's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.