Sr. Manager, Membership Operations

Responsibilities

Facility & Technical Infrastructure Management

• Oversee day-to-day operations of Newlab's beta space and future permanent facility, ensuring safe, efficient, and reliable functionality of all systems
• Lead and manage the teams responsible for maintenance and operation of specialized technical areas, including wet labs, light manufacturing, prototyping, and fabrication spaces
• Develop and implement location-specific standard operating procedures (SOPs) for equipment usage, safety compliance, and maintenance
• Manage team and systems for asset and consumable inventories and track utilization across labs, shops, and pilot areas
• Support construction and commissioning of the permanent facility, working closely with internal teams, architects, and contractors

Startup & Community Operations Management

• Act as the primary operational on-the-ground point of contact for Newlab New Orleans member issues, including those that are using lab and build-out infrastructure at the Newlab facilities
• Lead and manage the community manager & associates for excellent delivery of Newlab Membership playbook including community programming, account management, and reporting
• Execute systems for member onboarding, orientation, access to facilities, equipment, and resources
• Proactively identify and address member needs related to space, infrastructure, and local member experience
• Identify opportunities for startups proactively to collaborate more broadly with the Global Newlab team, other Newlab locations and other partners and resources across the Newlab network
• Support and coordinate local implementation of changes to Newlab Membership Playbook and proactively identify & align continuous improvement to Membership Playbook
• Collaborate with global marketing, events, strategy and operations teams to implement strategic events and initiatives in New Orleans

Vendor & Service Provider Coordination

• Select, onboard, and manage vendors and contractors for cleaning, security, lab servicing, AV/IT support, facilities maintenance, and other building services
• Support the negotiation of contracts and ensure vendor performance aligns with Newlab standards and budget parameters
• Serve as the primary on-site contact for service providers, holding them accountable to Newlab standards

Health, Safety & Compliance

• Ensure adherence to local building codes, environmental, health, and safety regulations
• Maintain compliance documentation for lab operations, hazardous materials handling, and waste management
• Conduct periodic safety audits and emergency response drills

Attributes and Skills

• Operationally minded: Thrives on solving problems and ensuring systems run smoothly
• Technically fluent: Understands tools, processes, and infrastructure common in labs or pilot-scale industrial facilities
• Service-oriented: Dedicated to supporting startup success and maintaining a world-class member experience
• Collaborative: Works cross-functionally with internal and external stakeholders
• Adaptive: Comfortable operating in a fast-evolving environment as the hub scales from beta to permanent space

Experience

• 5-8+ years of experience in facilities management, operations, or technical infrastructure management, preferably in a lab, manufacturing, and/or R&D environment
• Hands-on understanding of building systems (HVAC, electrical, mechanical) and lab or workshop operations
• Strong vendor and contractor management experience
• Exceptional organizational skills, attention to detail, and ability to multitask in a fast-paced environment
• Comfort working with startups, entrepreneurs, and technical teams
• Excellent interpersonal and communication skills; able to balance operational rigor with a community-minded approach
• Experienced people manager and team builder
• Experience supporting space openings, build-outs, or construction projects is a strong plus
• OSHA and/or lab safety certification preferred

Compensation & benefits

• $100,000- $140,000 USD base salary
• Performance bonus eligibility
• Comprehensive benefits package with no waiting period