Sr. Service Associate

Summary

Our Service Team consistently strives for service excellence. Sr. Service Associates work with our Service team and provide support to our Financial Advisors. Sr. Service Associates play a key role in providing exceptional service to clients of our financial advisory team. This role supports both clients and advisors with a focus on addressing inquiries, managing client accounts, and ensuring smooth operations. The individual will handle day-to-day client requests, manage paperwork, and assist with account transactions, working closely with senior team members to maintain a high standard of service.

This is a full-time, Non-Exempt role based out of our Folsom, CA office and requires 5 days of in-office work. This position has a budgeted salary of $70,000-$85,000, which will be based on the candidates experience. In addition, this position is eligible for an annual bonus based on their performance and the companies.

Duties and Responsibilities

• Serve as a point of contact for clients, responding to calls and emails, addressing their needs and inquiries in a timely manner.
• Coordinate and manage client appointments, ensuring all logistics and documentation are prepared.
• Process client requests, including account transactions, and paperwork in compliance with firm procedures.
• Support the onboarding process for new clients, ensuring a smooth and positive first experience.
• Work with custodians and internal teams to resolve any issues related to account maintenance, transfers, or service requests.
• Provide notary services for client transactions as needed.
• Assist in maintaining accurate client records and ensure all documentation is up to date.
• Work with financial advisors to understand client preferences and goals and help relay that information accurately.

Qualifications

• 5-8 years of experience in a client-facing administrative role within the financial services industry.
• BS/BA degree preferred - GED required
• Strong communication skills with the ability to manage client relationships.
• Experience with CRM systems
• Knowledge of regulatory requirements and industry best practices is a plus.
• Detail-oriented with a strong focus on accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

Physical Requirements

• Works in an office environment
• Requires extended periods of sitting or standing at a desk, talking on the phone, and typing
• Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer
• Occasionally move about inside the office to access file cabinets, office equipment, etc.
• May carry or lift weight up to 10 lbs. in very limited occurrences

Benefits

We value our associates' time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Exempt associates qualify for our flexible paid time off policy
• Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment
• 11 Paid Holidays
• Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
• Future growth opportunities within the company

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Benefits are available to full-time associates who work more than 30 hours a week.

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
• Typical reporting relationships are described, but actual relationships may vary in some instances.
• This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.

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