Sr. Systems Engineer - CCA

About the role

The Sr Systems Engineer - Cybersecurity is the technical lead for the CrowdStrike brand in the CCA (Caribbean Central America) region. The role owns presales engineering and architecture for complex cybersecurity solutions, including endpoint protection, EDR/XDR, identity protection, cloud security, next-generation SIEM, exposure management and managed detection and response, deployed on-premises, in the cloud or in hybrid environments.

• Ensures solution designs, configurations, sizing and licensing align with CrowdStrike architectural standards, security best practices and partner and customer requirements.
• Independently makes key engineering, configuration, security posture, deployment and problem-resolution decisions that affect project delivery and business outcomes.
• Ensures executable implementation and backout plans are in place for PoV/PoC engagements.
• Trains, mentors and supports partner System Engineers on cybersecurity and CrowdStrike technologies.
• Stays current on cybersecurity technologies, the threat landscape, adversary tradecraft and industry trends.
• "Let's Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all."
• Candidates from Guatemala, El Salvador, Honduras and the Dominican Republic are encouraged to apply.

What You'll Do

• Serve as the technical and presales point of reference for CrowdStrike in the CCA region, supporting partners and end customers throughout the sales cycle.
• Design, configure and position solutions across the Falcon platform, including Falcon Prevent (NGAV), Insight XDR, Identity Protection, Cloud Security, Next-Gen SIEM, Exposure Management, threat intelligence and Falcon Complete managed services.
• Lead technical discovery sessions, security assessments and architecture workshops to understand customer environments, risks, compliance requirements and business objectives.
• Plan and deliver demonstrations, proofs of concept (POC) and proofs of value (POV), defining success criteria and presenting results to technical and executive audiences.
• Work with partners to size and configure solutions, aligning modules, bundles, licensing and bills of materials (BOM) with client needs.
• Design integration and migration strategies from legacy antivirus, EDR or SIEM solutions, including identity providers (Active Directory, Entra ID), SIEM/SOAR, firewalls and cloud platforms.
• Prepare technical responses to RFPs and RFIs, solution architectures and security compliance documentation.
• Enable partners through training, workshops, webinars and regional events, and support their CrowdStrike certifications and specializations.
• Articulate CrowdStrike's value proposition and differentiation against other endpoint, XDR and SIEM vendors.
• Coordinate technical escalations with the vendor, engaging senior engineers only for mission-critical or highly complex cases.
• Build and maintain demo and lab environments and develop automation and integrations using Falcon APIs and Falcon Fusion SOAR workflows.
• Prioritize work with sales teams and project managers and guide Engineers and Associate Engineers to meet team commitments.
• Perform other duties as assigned.

What We're Looking For

Required

• Associate degree in Systems Engineering, Cybersecurity, Computer Science or a related field; bachelor's degree preferred.
• 3+ years of cybersecurity experience in roles such as presales or sales engineering, security engineering, security consulting, SOC analysis, threat hunting or incident response (mandatory).
• Hands-on experience with technologies such as EPP/NGAV, EDR/XDR, SIEM/SOAR, identity security, cloud security (CSPM/CWPP/CNAPP) or managed detection and response.
• English proficiency at B2 level or higher.
• Fluent Spanish to support partners and customers across the CCA region.

Preferred

• Experience with the CrowdStrike Falcon platform (strongly preferred, not required).
• Experience with comparable platforms, such as SentinelOne, Microsoft Defender XDR, Palo Alto Networks Cortex XDR, Trend Micro Vision One, Sophos, Fortinet, Check Point, Cisco Secure Endpoint/XDR or Splunk.
• Prior customer-facing presales experience within a vendor, distributor, integrator or MSSP.

Skills and Competencies

• Communicate clearly, translating complex security concepts into business value.
• Deliver formal presentations and technical demonstrations to technical and executive audiences.
• Negotiate effectively, influence stakeholders and close mutually beneficial transactions.
• Strong cross-cultural interpersonal skills and the ability to build effective working relationships.
• Leadership, initiative and a willingness to innovate and lead.
• Strong organization and time management, with the ability to work independently and under pressure.
• Attention to detail, accuracy and the ability to follow instructions and seek clarification.
• Integrity, discretion and commitment to ethical and organizational standards, including confidentiality of sensitive information.
• Ability to learn new systems and technologies quickly, with advanced proficiency in relevant computer applications.
• Awareness that unmet goals or customer expectations affect the work group's results.

Other Education/Certifications

• Knowledge of cybersecurity frameworks and concepts such as MITRE ATT&CK, NIST CSF, Zero Trust, CIS Controls and ISO 27001.
• Working knowledge of endpoint security, identity threat detection, cloud workload protection, threat hunting, threat intelligence and incident response.
• Experience with Windows, macOS and Linux, as well as Active Directory and Entra ID environments.
• Knowledge of networking and network security fundamentals: TCP/IP, DNS, firewalls, VPN, proxies and segmentation.
• Experience with SIEM, SOAR and log management solutions such as Splunk, Microsoft Sentinel, IBM QRadar or CrowdStrike Falcon Next-Gen SIEM.
• Security experience with cloud platforms (AWS, Azure, GCP), containers (Docker, Kubernetes) and virtualization (vSphere, Hyper-V).
• Scripting and API skills (PowerShell, Python, REST) are desirable; knowledge of AI in security operations, data analytics or IoT/OT security is preferred.
• Preferred CrowdStrike certifications: CCFA, CCFR, CCFH, CCCS or CCIS.
• Preferred industry certifications: CompTIA Security+ or CySA+, CISSP, CEH, GIAC (GCIH, GCFA), Microsoft SC-200 or AWS Certified Security - Specialty.

Working Conditions

• Professional remote environment.
• Standard working hours, with overtime and on-call availability as business needs require.
• Some travel is required.
• Represents the company to the customer, and the customer to the company, in all sales-oriented activities.

What's in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

• Don't meet every single requirement? Apply anyway.
• At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.
• If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
• You may be exactly the person we're looking for!
• #CCA

What's In It For You?

• At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
• If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
• You may be exactly the person we're looking for!

As part of our recruitment process, TD SYNNEX uses artificial intelligence (AI), including an AI-supported phone screening, to assist in evaluating candidates. AI tools help inform the recruiting process, but all hiring decisions are made by our Talent Acquisition and hiring teams.

TD SYNNEX is an E-Verify company