Staff Program Manager, Service Business Operations, Megapack & Solar

About the role

Staff Program Manager, Service Business Operations, Megapack & Solar | Tesla (Energy - Solar & Storage)

Location: Fremont, California | Req ID: 269579 | Job Type: Full-time

What to Expect

The Program Manager, Service Business Operations, is a hands-on, execution-focused role within the Service Business Operations organization, dedicated to enabling and scaling the operational capabilities of Tesla's Commercial Energy Asset Management team.

Reporting to Service Business Operations leadership, this individual partners closely with Asset Management, Commercial Billing, Finance Operations, Legal, Service Operations, and Product/Systems teams to design, implement, and continuously improve the processes that support Asset Managers in effectively managing Tesla's growing portfolio of Commercial PV and Industrial Storage assets.

This is a high-impact, highly visible role that requires strong cross-functional influence, process design expertise, and the ability to drive operational excellence without direct reports.

What You'll Do

• Design, document, and own end-to-end operational processes for the Energy Asset Management team, covering the full project lifecycle — from customer onboarding through contract renewals, amendments, terminations, decommissioning, and billing
• Identify process gaps, redundancies, and inefficiencies across the AM team's existing procedures and develop structured improvements with measurable outcomes
• Identify roadblocks to contractual cash collections and operationalize improvements to overcome them with cross-functional stakeholders & partners.
• Maintain and govern the team's process library, ensuring documentation is current, accurate, and actionable
• Serve as the primary liaison between Asset Management and cross-functional partners including Commercial Billing, Finance Operations (FinOps), Legal, Service Operations, and product/systems teams
• Coordinate multi-team workstreams for complex, recurring processes such as contract scrubbing, performance guarantee reporting, insurance compliance (COI), settlement payments, and after sales invoicing
• Lead periodic process audits to ensure procedural compliance and to identify improvement opportunities and drive implementation

What You'll Bring

• Bachelor's degree in Business, Operations, Engineering, or equivalent experience; PMP certification a plus
• 5+ years of experience in business operations, program management, or service operations — ideally within energy, utilities, infrastructure, or a complex B2B services environment
• Demonstrated experience designing and implementing operational processes from the ground up, with the ability to translate ambiguity into structured, scalable workflows
• Strong cross-functional project management skills; proven ability to drive alignment and accountability across teams without direct authority
• Familiarity with commercial energy concepts including service agreements, billing structures, performance guarantees, and contract lifecycle management — or the ability to learn quickly in a technical domain
• Proficiency with project management and documentation tools (Jira, Confluence);
• Self-directed, detail-oriented, and comfortable managing multiple workstreams simultaneously in a fast-paced environment

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)

Expected Compensation$108,000 - $198,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.