Staff Program Manager, Teleoperations
- Location
- San Francisco, CA · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 4+ years
- Listed
- 30 days ago
Skills & highlights for this role
- program management
- SOP writing
- quality process ownership
- data analysis
Also useful
- telemetry analysis
About the Role
The Staff Program Manager, Teleoperations owns the robot pilot program at Watney: how new pilots get on the floor, how they get better once they're there, and the KPI framework and feedback loop that connects the two.
This program runs today: a 2,000+ pilot floor already supports robots working live customer deployments. You'll partner with our pilots, our Southeast Asia leadership team, and our ML researchers to keep the program moving as fast as the robots need it to.
We're looking for someone with strong critical thinking, clear communication, and experience running a large distributed center of excellence program from the ground up - comfortable with messy real-world data, short-notice global travel, and late-night performance analysis when the program calls for it.
What You’ll Do
- Own the pilot program: tryouts, training cohorts, and the performance work that turns a new pilot into a great one, across a 2,000+ pilot operation.
- Define KPIs and measure performance (telemetry, task times, etc.), and close the loop from data to action.
- Partner with Fleet Operations to solve robot allocation for training and live deployments.
- Partner with our Southeast Asia leadership team on organizational structure and shift-operations improvements.
- Translate performance findings into concrete changes with our hardware and software engineering teams.
You May Be a Good Fit If You
- 4+ years running a distributed or offshore workforce program at scale (recruiting, training, performance management), at a consulting firm or technology company.
- Experience writing SOPs and owning quality/process for an operations team.
- Strong data-analysis skills and comfort with messy real-world data.
- Clear written and verbal communication skills.
- Willingness to work hard in a scrappy environment.
Additional information
We’re committed to building a diverse, inclusive team. At Watney Robotics, we welcome people of all backgrounds and identities, and we make hiring decisions based on skills, experience, and potential. If you’re passionate about robotics but don’t meet every requirement, we still encourage you to apply!
CURIOUS TO LEARN MORE?
Our Mission
Expand human ambition in the physical world.
Critical infrastructure is constrained by labor shortages, hazardous working conditions, and operational complexity. Watney builds and deploys autonomous robotic systems that increase the speed and capacity of buildout, starting with data centers.
From Watney's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Staff Program Manager, Teleoperations job at Watney located?
This Staff Program Manager, Teleoperations position at Watney is located in San Francisco, CA (On-site). Always check Watney's application page for specific state eligibility or relocation policies.
What qualifications are required for Staff Program Manager, Teleoperations at Watney?
For the Staff Program Manager, Teleoperations role, Watney highlights 4+ years of relevant experience; experience with program management, SOP writing, quality process ownership, data analysis. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Staff Program Manager, Teleoperations position at Watney?
This listing links directly to Watney's Ashby application page. You can apply directly on Watney's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.