Suites & Catering Supervisor

About the role

• Job Title: Suites & Catering Supervisor
• Department: Food & Beverage
• Reports to: Assistant Dir. of F&B & Director of F&B
• Supervises: Catering and Concessions associates
• FLSA Status: Hourly Part-time
• Pay Rate: $28.00

Position Overview

The Suites & Catering Supervisor is responsible for overseeing the daily operations of premium services at a 6,000-seat arena, including luxury suites, catering, bar service, and select concessions. This hands-on leadership role ensures high standards of guest service, staff performance, and operational excellence before, during, and after events. This position will supervise and elevate staff to ensure consistent, efficient, and professional service delivery.

Key Responsibilities

Premium Service Oversight

• Supervise all aspects of suite and catering operations, including setup, execution, and breakdown for events.
• Serve as a point of contact for suite guests and catering clients during events, ensuring high satisfaction.
• Coordinate pre-event walkthroughs and post-event evaluations with staff and vendors.

Staff Supervision & Development

• Supervise and direct hourly team members, including suite attendants, catering servers, bartenders, and support staff.
• Train and mentor staff to deliver exceptional customer service, comply with food safety standards, and maintain venue cleanliness.
• Monitor staff performance and provide ongoing feedback and coaching.

Operational Support

• Work closely with culinary and concessions teams to ensure seamless integration between food preparation and service.
• Oversee inventory management and proper use of catering equipment, alcohol controls, and supplies.
• Ensure compliance with health department, alcohol service laws, and arena policies.

Client & Guest Experience

• Build and maintain strong relationships with suite holders, VIP guests, and catering clients.
• Anticipate and resolve issues in a proactive and guest-focused manner.
• Collaborate with sales and event teams to deliver tailored experiences for premium clients.

Administrative Duties

• Assist with event orders and post-event reports.
• Participate in onboarding for hourly team members.
• Monitor product usage, and operational efficiencies.

Qualifications

• 2+ years in food & beverage supervision, preferably in sport/entertainment, catering, or hospitality setting.
• Strong supervisory experience, including staff training and shift leadership.
• Excellent communication and customer service skills.
• Ability to work nights, weekends, and holidays based on event schedule.
• Knowledge of food safety, sanitation, and alcohol service regulations.
• Must be able to lift up to 40 lbs. and stand/walk for long periods.
• ServSafe and TIPS/Alcohol certification (or willingness to obtain).

Key Competencies

• Leadership & Team Development
• Guest-Focused Mindset
• Time Management & Multitasking
• Conflict Resolution
• Attention to Detail
• Initiative & Reliability

Benefits

• Employees are eligible to join the 401K after working 1000 hours in a 365 period.
• Holidays worked are paid at time and a half.
• Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more.
• Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame.

• TO APPLY: Kate Anderson, HRBP accesso ShoWare Center
• 625 W. James St.