Supplier Quality and Reliability Engineer

About the Role

As a Supplier Quality and Reliability Engineer on the Supply Chain team, you will be key to ensuring the performance, long-term reliability, and build quality of components feeding our advanced energy products. You will take end-to-end ownership of supplier quality initiatives, from auditing and validating international supplier manufacturing processes to closing out complex systemic quality issues.

Acting as a crucial bridge between suppliers, Engineering, Quality, and Operations, your technical expertise will ensure that field performance data and quality lessons learned directly inform our future design and manufacturing standards at Torus.

Who You Are

You are an analytical, hands-on engineer with a relentless focus on quality, reliability, and continuous improvement. You excel at methodical problem-solving and possess the technical confidence to investigate complex hardware failures down to the root cause. Grounded in clear thinking and collaboration, you effectively influence external global supply partners and internal technical teams alike to elevate manufacturing standards, drive permanent corrective actions, and protect the customer experience.

Responsibilities

• Lead supplier quality programs and corrective action initiatives, driving systemic quality issues to closure through structured methodologies.
• Manage RMA (Return Merchandise Authorization) and warranty return programs, performing defect trend analysis and enforcing permanent corrective actions (CAPA) with suppliers.
• Conduct root cause investigations using formal analytical frameworks including 8D, 5 Why, FMEA, fishbone diagrams, and statistical process control (SPC) tools.
• Serve as the primary technical quality liaison between international suppliers and internal Quality, Engineering, and Operations teams to translate field and factory learnings into design and process improvements.
• Perform on-site and remote supplier audits, process validations (PPAP/APQP), and qualification initiatives for new and existing components, particularly with suppliers in Asia.
• Audit supplier manufacturing lines, line yields, and quality management systems to identify risks and institute risk mitigation strategies.
• Partner with engineering teams during product development to establish component reliability criteria, inspection plans, and critical-to-quality (CTQ) specifications.
• Track, report, and present supplier quality metrics (DPPM, SCAR resolution times, RMA trends) to cross-functional leadership.
• Other duties and projects as assigned..

Required Experience

• Demonstrated experience leading supplier quality management and resolving complex, systemic quality issues with global vendors.
• Deep expertise in root cause analysis tools and quality methodologies, including 8D, 5 Why, FMEA, CAPA, and statistical problem-solving techniques.
• End-to-end ownership of RMA or warranty programs, with a track record of trend identification and execution of permanent corrective actions.
• Strong technical background working with manufactured hardware products, specifically electronics, electromechanical assemblies, or battery systems.
• Proven ability to serve as a cross-functional technical liaison between external suppliers and internal Engineering, Quality, and Operations teams.
• Hands-on experience working with international suppliers, particularly in Asia, including supplier auditing, process validation, and driving quality improvement initiatives.

Preferred Experience

• Degree in Electrical Engineering, Mechanical Engineering, Reliability Engineering, or a related technical discipline.
• Experience in energy storage, clean technology, electric vehicles, or high-reliability hardware manufacturing environments.
• CQE (Certified Quality Engineer), CQA (Certified Quality Auditor), or Six Sigma Green/Black Belt certification.
• Direct experience with PPAP (Production Part Approval Process) and APQP frameworks in a fast-paced environment.

Additional Details

• Background Check All candidates are subject to a background check.
• Location + Travel The role is based in our Salt Lake Headquarters, GigaOne. May require occasional onsite work in our South Salt Lake R&D warehouse.

Pay and benefits

Compensation $85,000 - $140,000 (Note: We have the flexibility to hire at different levels, which may impact the corresponding pay range.)

Work Authorization Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.

Physical Requirements

• Must have the ability to safely lift and move objects weighing up to 50 lbs.
• Must be capable of standing, bending, and executing repetitive tasks for prolonged periods of time.
• Ability to read, identify, observe and recognize details, color-coding and fine print at close range on associated engineering drawings.
• Ability to don personal protective equipment to include, but not limited to, respiratory protective equipment with proper seal, coveralls, ear protection, gloves, eye protection & safety helmet.
• Ability to observe, detect and respond to audible and visual machine malfunction warnings.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Our Perks & Benefits

Benefits eligibility is based on employment status.

• Financial
• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan

• Torus paid life and AD&D Insurance with option to purchase additional coverage
• Voluntary short- and long-term disability insurance
• Health & Wellness

Health Benefits Package

• Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
• Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.

• Time Off
• Unlimited discretionary PTO
• 10 paid company holidays
• Waiting period-free 100% paid parental leave
• Culture & Community

• Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
• Team members receive Torus branded gear

Peer Recognition Program

Fully stocked break rooms with free snacks and drinks. Because great work deserves great fuel.

• About Company ---