Support Account Manager
- Pay
- $90,000 – $105,000 per year
- Location
- Denver, CO (Remote)
- Job type
- Full-time
- Level
- Senior
- Experience
- 5+ years
- Listed
- 23 days ago
Skills & highlights for this role
- enterprise software support
- incident management
- problem management
- change management
Also useful
- queue management
- escalation management
Stated benefits & perks
- Pto
- Parental leave
- Retirement
You Will
- Monitor the health of premier accounts.
- Learn the historical feedback and expectations
- Organize ongoing support case reviews and ensure prioritization
- Educate customers on best practices and learning opportunities
- Ensure customer needs and case Service level agreements are met
- Oversee / communicate post mortem activitiesMonitor trends and design processes to improve customers' experience
- Organize follow-the-sun handovers across regions
- Work with Engineers to help relay each customer's unique prioritiesContribute to the management of working processes
- Critical Incident Management (Escalation Management)
- Manager on-call weekend rotationWork directly with other teams to strengthen Partner / PS / CS relationships
- Create and refine our process, ensuring that Support team needs are metCoordinate resources, providing internal and external executive communications
You Have
- 5+ years experience with enterprise-class software systems in a client-facing role.
- Excellent communication skills, both verbal and written
- Utilize an extreme rapport-building approach to quickly establish trust with customers and provide assistance they can count on
- An organizational strategy to approach and manage each customer's asks and a duty to follow through
- Incident Management, Problem Management and Change Management experience Experience with queue management and knowledge of support organization
- Experience managing internal and external account stakeholders in critical situations
- Ease in translating complex technology issues and communicate to broader audience
- Provide oversight and management on tasks Be able to keep a pulse on all matters is a key to success
- Approach problems methodically. Understand the customer, the problem, and impact
Salary Range $90,000 to $105,000
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Here are just a few of the things that make Ping special
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
- Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together.
- We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity.
- In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
About Ping Identity
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
At Ping we're committed to delivering an outstanding technical support service to our valued customer base. Our Support Account Manager is a role which is focused on high touch engagements with our notable client base. Escalation calls and focus meetings thrive when using a consistent approach to promote fast resolution for customers' core success.
We need a technically and procedurally competent individual to manage both the customer base and our internal support engineering team, so we collectively arrive at the best possible solution in the fastest time. A high proportion of your time will be client-facing, the remainder of your responsibilities focused on improving internal processes and aligning engineer behavior to them.
Life at Ping
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.
Equal opportunity and legal notices
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
From Ping Identity's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Support Account Manager role at Ping Identity?
The Support Account Manager posting at Ping Identity states compensation of $90,000 – $105,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Ping Identity's official career site.
Where is the Support Account Manager job at Ping Identity located?
Yes, this Support Account Manager opening at Ping Identity is listed as Denver, CO (Remote). Always check Ping Identity's application page for specific state eligibility or relocation policies.
What qualifications are required for Support Account Manager at Ping Identity?
For the Support Account Manager role, Ping Identity highlights 5+ years of relevant experience; experience with enterprise software support, incident management, problem management, change management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Support Account Manager position at Ping Identity?
This listing links directly to Ping Identity's Greenhouse application page. You can apply directly on Ping Identity's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.