Support Analyst

About the role

Hi,

This is Anthony from Infojini Consulting. Hope you are doing well!

We are looking for Support Analyst in Raleigh, NC for 05 months Contract

• Job details mentioned below
• Title:Support Analyst
• Location:Raleigh, NC- 27601
• Duration:05+ months contract
• Client:Direct client

Knowledge, Skills, and Abilities Required Competencies

Experience with problem/resolution help desk ticketing systems.

Knowledge of operating systems (windows 7 and higher) and the capabilities and limitations of computer and peripheral equipment; ability to communicate technical issues with both technical and non-technical clients, the ability to develop and maintain relationships with clients, stakeholds and diverse/varied function users, the ability to facilitate "teamwork" among team members, clients and peers.

Ability to establish and maintain effective working relationships; ability to comprehend, analyze and interpret problems to determine possible solutions; considerable knowledge of ms office 2013/2016 and be able to train users; knowledge of user account security; should understand active directory, and network communication protocols. Management prefers a self-starter with the ability to accomplish tasks with minimal supervision.

Some overnight travel is required. Candidate will need to be able to lift 50 pounds.

Training and experience requirements

Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position's role or graduation from a four year college or university and one year experience in the information technology field related to the position's role or graduation from a four year college or university with a major in computer science or information technology or reltated degree.

Related information technology experience may be substituted year for year for the required education. Degrees must be from appropriately accredited institutions.

Qualifications & Requirements

• Required skill: Experience with problem/resolution help desk ticketing systems.
• Knowledge of operating systems (windows 7 and higher).
• Understand capabilities and limitations of computer and peripheral equipment.
• Ability to communicate technical issues with both technical and non-technical clients.
• The ability to develop and maintain relationships with clients, stakeholds and diverse/varied function users.
• The ability to facilitate "teamwork" among team members, clients and peers.
• Ability to establish and maintain effective working relationships.
• Ability to comprehend, analyze and interpret problems to determine possible solutions.
• Considerable knowledge of ms office 2013/2016 and be able to train users.
• Knowledge of user account security.
• Understand active directory, and network communication protocols.
• Desktops/laptops imaging and pc setup from start to finish.
• Network Design/Layout

Additional Information

All your information will be kept confidential according to EEO guidelines.