Support Engineer I (FC, Weekend Shift)

In This Role You Will

• Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
• Directly contribute to and maintain the Support team's Knowledge Base.
• Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Required Skills and Experience

• Prior experience in software development or relevant technical support experience
• Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
• Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
• Excellent communication skills with initiative to ask questions when encountered with the unknown.
• Experience with support tools and ticketing systems (e.g. Zendesk)

Nice to Have

• Has used Replit in the last 3 to 6 months.
• Experience working with IDEs, terminals, or other common developer tools.
• Experience with AI tools (Claude, ChatGPT, etc.)

What We Value

• Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
• Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
• Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
• Continuous learning: Passion for staying current with industry best practices and new technologies
• Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

Additional information

This is a full-time role that can be held from our Foster City, CA office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays.

Full-Time Employee Benefits Include

• Competitive Salary & Equity
• 401(k) Program with a 4% match (US Only)
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Flexible Time Off (FTO) + Holidays

Commuter Benefits (In-Office & US Only)

• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement (In-Office Only)
• Quarterly Team Gatherings
• In Office Amenities (In-Office Only)
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Interviewing + Culture at Replit

• Operating Principles

• To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world.
• We welcome your unique perspective and experiences in shaping this product.
• We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.