Support Program Manager, Partnerships
- Location
- San Francisco, CA · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 8+ years
- Listed
- 30 days ago
Skills & highlights for this role
- program management
- cloud platform partnerships
- cross-functional operational planning
Also useful
- cybersecurity
- life sciences
About the Role
We’re seeking a Program Manager to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. You’ll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business requirements into scalable customer support experiences.
This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements.
In this role, you will
- Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution.
- Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations.
- Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs.
- Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience.
- Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance.
- Use AI and automation to improve partner-related support workflows and scale operations effectively.
You might thrive in this role if you
- Have 8+ years of experience in program management, support operations, partnerships, or related roles within a fast-paced technology environment.
- Have experience working closely with engineering teams to translate technical requirements into clear operational plans.
- Have experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products.
- Are comfortable navigating ambiguity and driving alignment across internal teams and external partners.
- Can move between strategic planning and hands-on execution while maintaining a strong focus on customer outcomes.
- Have experience in cybersecurity or life sciences; this background is a plus but not required.
About the Team
The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form No response will be provided to inquiries unrelated to job posting compliance.
Equal opportunity and legal notices
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.
For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information.
In addition, job duties require access to secure and protected information technology systems and related data security obligations.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link
From OpenAI's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Support Program Manager, Partnerships job at OpenAI located?
This Support Program Manager, Partnerships position at OpenAI is located in San Francisco, CA (On-site). Always check OpenAI's application page for specific state eligibility or relocation policies.
What qualifications are required for Support Program Manager, Partnerships at OpenAI?
For the Support Program Manager, Partnerships role, OpenAI highlights 8+ years of relevant experience; experience with program management, cloud platform partnerships, cross-functional operational planning. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Support Program Manager, Partnerships position at OpenAI?
This listing links directly to OpenAI's Ashby application page. You can apply directly on OpenAI's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.