Support Technician

Job Summary

The Support Technician I is responsible for preparing vehicles for the application of XPEL protection products by performing thorough cleaning and decontamination. This role ensures that vehicles are ready for installation and contributes to the maintenance of a safe, organized shop environment. The Support Technician I works closely with application specialists to support efficient, high-quality installations and uphold the standards of XPEL.

Core Duties

• Conduct comprehensive washing and cleaning of vehicles to eliminate dirt, debris, and other contaminants in preparation for XPEL product application.
• Utilize clay bars and related methods for decontaminating vehicle surfaces, ensuring an ultra-smooth finish suitable for protective film installation.
• Maintain cleanliness and organization within the work area, including proper management of tools and disposal of waste materials.
• Assist application specialists with setup procedures and operational tasks to facilitate efficient workflow and quality outcomes.
• Removal of automotive films (PPF, tint, vinyl)
• Port vehicles to and from locations.
• Assist staff with weeding PPF and tint.
• Keep installers supplied with clean towels, full install bottles and a clean installation bay.
• Other Duties as assigned.
• travel of up to 25% may be required to support operations, training, and program needs at other OEM facilities, based on business demand.

Basic Qualifications

• High School Diploma or GED
• 18+ years old with 2 years of driving experience.
• No prior experience is necessary; comprehensive training is provided.
• Strong attention to detail and a willingness to learn in a collaborative team environment.
• Physical ability to stand for extended periods, lift up to 50 lbs, and perform repetitive tasks as needed.
• Must have a current and valid driver's license with a clean driving record.
• Must meet insurability requirements under the company's motor vehicle insurance policy.