Switchboard Operator

About the role

Employment Type: Part time

Shift: Rotating Shift

About the role

• Job Title: Switchboard Operator
• Employment Type: Per Diem Weekends
• Shift: Varied Shifts
• Location: Holy Cross Hospital

As a Switchboard Operator you will

• Facilitate and coordinate voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community.
• Operate and maintain all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment.
• Act as information liaison for hospital schedules and procedures, events and activities, and patient information. Respond and triage in-house emergency codes and hospital emergency alarms. Respond and triage Home Care and Hospice for after-hour patient contacts.
• Support the mission of Holy Cross Health and Trinity Health.

Minimum Qualifications

• Experience with Windows 2000 and basic computer knowledge.
• Minimum of 1 years' experience in a service provider environment preferred.
• Must posses strong customer service skills.
• Must possess excellent interpersonal and strong verbal communications.
• Must be tactful, self-controlled, and poised at all times.
• Must be reliable.
• Requires visual acuity sufficient to read computer screens on a continuous basis.
• Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation.
• Must be able to be ambulatory, able to climb stairs and carry and move light office equipment.
• In emergencies, departmental or hospital, must be available 24 hours if required.
• Must be detail oriented.
• Required to speak fluently in Spanish and English.

Position Highlights

• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
• Referral Rewards Program

Additional information

Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George's, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan.

Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs.

Specialty care, home care and hospice services round out Holy Cross Health's high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.