AmNet Services, Inc.
Telecom & NetworksDirect SmartRecruiters career site

Systems Analyst - II

Location
Cary, NC · On-site
Job type
Full-time
Level
Mid-level
Education
Associate degree
Listed
30 days ago

Skills & highlights for this role

  • Cisco Unified Communications Manager
  • Cisco Unity
  • VoIP troubleshooting
  • customer service

Also useful

  • CUCDM

About the role

Provides technical and/or analytical support to work on a wide range of UCCaaS customer repair tickets and MACD requests to include billing reconciliation. Periodically makes recommendations that aid in the successful completion of projects within a product or functional area; works with limited supervision. A UCCaaS Repair/MACD technician provides 1.5 level technical repair and MACD support for Client’s UCCaaS customers.

A UCCaaS Repair/MACD technician will troubleshoot UCCaaS repairs and process MACD requests via Cisco Call Manager, CUCDM and Cisco Unity. The UCCaaS Repair/MACD technician will communicate directly with Client's UCCaaS customers and Client account teams via phone and by electronic communication methods. The candidate for this position should have a passion for customer service and a desire to work with customers daily.

  • The ideal candidate will have strong interpersonal skills and excellent verbal and written communication skills.
  • Customer service and Voice/VoIP support experience is required, knowledge of Cisco Call Manger, Cisco Unity is required.
  • An Associate's degree or equivalent experience.

Additional Information: Vivek Salvatore vivek.salvatore(@)americanetworks.com

About the Company

America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space.

We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management.

Our founders are hardcore telecommunications engineers with combined 200 + years of experience in designing, optimizing and performance engineering; for several mid – large wireless carriers internationally - that saw a need to provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions. We have combined these sensors with low power, wide area (LPWA) networking technologies to provide clients various options to decrease re-occurring costs associated with operating an IoT network of sensors and connected devices.

We specialize in design, deployment, optimization, and support of these Networks. Whether an off-the-shelf or custom solution is needed, we’ll create a solution and push the data on the best cloud platform to fit your needs, including your own.

Read the original posting

From AmNet Services, Inc.'s careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

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Common questions

Where is the Systems Analyst - II job at AmNet Services, Inc. located?

This Systems Analyst - II position at AmNet Services, Inc. is located in Cary, NC (On-site). Always check AmNet Services, Inc.'s application page for specific state eligibility or relocation policies.

What qualifications are required for Systems Analyst - II at AmNet Services, Inc.?

For the Systems Analyst - II role, AmNet Services, Inc. highlights a associate degree; experience with Cisco Unified Communications Manager, Cisco Unity, VoIP troubleshooting, customer service. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Systems Analyst - II position at AmNet Services, Inc.?

This listing links directly to AmNet Services, Inc.'s SmartRecruiters application page. You can apply directly on AmNet Services, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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