Talent and People Operations Generalist

What You'll Do

Talent Operations

• Own Ashby end to end: job and interview plans, scorecards, stages, permissions, integrations, and the data hygiene that keeps our hiring reports trustworthy
• Build automations and AI agents across sourcing, the ATS, and offers and approvals, so recruiters, sourcers, and coordinators spend their time with candidates and hiring managers instead of on admin
• Own the offer process end to end, from comp approvals and offer letters to the handoff into onboarding
• Administer the rest of our recruiting stack, including Wrangle and Juicebox, and own how it connects to our HRIS, Slack, and Serval
• Manage recruiting vendor and agency relationships, including contracts and spend

Recruiting Enablement

• Build the training, playbooks, and templates that make great recruiting repeatable, from screening call training for recruiters to interviewer training and reference check guides for hiring managers
• Onboard new recruiters, sourcers, and coordinators onto our tools and processes so they're productive within their first few weeks
• Find the bottlenecks in our hiring process (slow stages, late feedback, dropped handoffs) and fix them with better process, tooling, or automation

People Operations

• Own new hire onboarding from signed offer through the first 90 days (paperwork, I-9/E-Verify, benefits enrollment, and day-one readiness), partnering with Recruiting, IT, and Finance
• Run offboarding with the same care, coordinating access removal, final pay, benefits continuation, and exit interviews
• Run our performance review cycles and compensation changes (promotions, merit increases, and adjustments), from timelines and tooling to approvals, letters, and HRIS updates
• Automate onboarding, offboarding, comp changes, and recurring People requests with Serval agents and workflows
• Own our HRIS and employee records, keeping data accurate, secure, and audit-ready

Benefits

• Partner with our broker to select, benchmark, and renew our benefits, including health, dental, vision, life, disability, 401(k), and commuter
• Lead open enrollment and qualifying life events, and serve as the primary point of contact for employee benefits questions and escalations

Compliance

• Keep us compliant with US employment and benefits requirements, including COBRA, ACA, ERISA, EEO reporting, and California and multi-state wage-and-hour rules, partnering with outside experts as needed
• Set up payroll, benefits, and employment compliance for hires outside the US as we expand, starting with London
• Coordinate visa and immigration support with outside counsel for candidates and employees

What You'll Need

• 3-6 years in Talent Operations, Recruiting Operations, People Operations, or a similar systems-heavy role, ideally at a high-growth startup
• Hands-on experience administering an ATS (Ashby preferred), including configuration, integrations, and reporting
• An AI-native way of working: you use AI tools every day and have built automations, integrations, or agents that saved a team hours each week
• Hands-on experience running core People programs, such as benefits, onboarding and offboarding, and performance or compensation cycles
• Working knowledge of HRIS platforms such as Rippling, Gusto, Workday, or similar
• Working knowledge of federal and California employment and benefits requirements, with the judgment to spot compliance issues and escalate them appropriately
• High attention to detail and sound judgment with confidential information
• Based in or willing to work from our San Francisco HQ five days a week

Nice to Have

• Experience as an early or first Talent Operations or People hire at a startup
• Comfort with APIs, scripting, or SQL, or experience building with automation tools like Zapier or Workato
• International employment experience, such as global payroll, EOR setups, or visa processes
• Experience building recruiting training or enablement programs

What We Offer

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.