Fintech & PaymentsDirect Ashby career site

Technical Account Manager

Location: San Francisco, NY · On-site
Job type: Full-time
Level: Lead / Staff
Listed: 23 days ago

Skills & highlights for this role

API integrations
infrastructure troubleshooting
technical account management
payments systems

Also useful

blockchain infrastructure
validator operations
stablecoin payments

What You’ll Do

Account Management

Own a portfolio of partners as their primary post-sales contact, accountable for relationship health, technical success, and ongoing engagement
Build deep knowledge of each partner’s use case, architecture, and business goals, translating them into clear account plans and success milestones
Lead regular check-ins and business reviews to track progress, address risks, and identify opportunities for deeper adoption alongside the Partnerships team

Onboarding & Technical Success

Own the handoff from GTM and guide partners through onboarding, integration, and production launch
Work with partner engineering teams to define integration scope, resolve blockers, and establish production readiness
Serve as the primary escalation point for technical and operational issues, coordinating with engineering and product and keeping partners informed through resolution
Provide ongoing technical guidance as partners scale their implementations and adopt new Tempo capabilities

Ecosystem & Scale

Develop repeatable playbooks for onboarding, account management, and integration support across enterprise and ecosystem segments
Establish account health metrics and success frameworks to proactively identify adoption gaps and partner risks
Act as the voice of your partners internally, translating feedback into actionable product, engineering, and documentation improvements

About You

Proven experience in technical account management, technical customer success, or a similar role at a blockchain, API-first, or fintech infrastructure company
Experience managing a book of partners or customers, carrying relationships from signed agreement through scaled production deployment
Strong technical fluency with APIs, integrations, and infrastructure; comfortable troubleshooting alongside developers and engineering teams
Comfortable working across business and technical stakeholders, connecting implementation details to business outcomes
High EQ and strong ownership; partners trust you as an extension of their team, and you follow through on commitments
Experience with payments, blockchain infrastructure, or validator operations is a strong plus

Attributes

Scrappy and hands-on-you’ll dig into a complex integration without being asked
Proactive and anticipatory; you identify risks before they become partner problems
Organized and dependable, balancing priorities across a growing portfolio
Clear communicator who translates technical complexity into business value
Energized by ambiguity and the pace of an early-stage company
Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stablecoins

About Tempo

Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.

Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.

We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.

We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences - join us!

Tempo is building the future of enterprise payments on-chain, and we need someone to own the success of our partners after they sign. As our Technical Account Manager, you’ll manage a book of enterprise customers as their primary point of contact-from onboarding and integration through launch and ongoing growth.

This is a founding role. You’ll build trusted relationships with your partners while defining the playbooks, processes, and feedback loops that turn early design partners into long-term anchors of our ecosystem.

Read the original posting

From Tempo's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Technical Account Manager job at Tempo located?

This Technical Account Manager position at Tempo is located in San Francisco, NY (On-site). Always check Tempo's application page for specific state eligibility or relocation policies.

What qualifications are required for Technical Account Manager at Tempo?

For the Technical Account Manager role, Tempo highlights experience with API integrations, infrastructure troubleshooting, technical account management, payments systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Technical Account Manager position at Tempo?

This listing links directly to Tempo's Ashby application page. You can apply directly on Tempo's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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