Technical Delivery Manager (DoW)

About the role

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Technical Delivery Manager

Are you a technical leader who thrives at the intersection of complex agile delivery, strategic account growth, and executive relationship building? Deliver high-impact digital transformations.

Appian Customer Success is obsessed with ensuring our customers achieve remarkable business results through high-value technology engagements. The Delivery Management team is directly responsible for driving customer growth through deep technical expertise, trusted advisory, and demonstrated results. Working in close alignment with Appian Sales and Partners, we lead innovative implementations and turn complex corporate visions into scalable software solutions.

As a Technical Delivery Manager (TDM), you will own two of Appian's most critical corporate objectives: orchestrating flawless software delivery and unlocking exponential account growth. This role is unique because it blends technical delivery mastery with strategic account management. You won't just oversee timelines; you will partner with architects, product designers, and client executives to manage large-scale enterprise programs powered by our AI-Powered Process Automation platform.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian.

While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

What You'll Do

• Orchestrate Agile Delivery: Oversee all aspects of agile program management for Appian-led engagements, proactively managing delivery risks and removing project impediments.
• Drive Strategic Growth: Partner with front-line sales representatives to qualify opportunities, identify enterprise problems, position services, and execute account expansion strategies.
• Manage Financial Portfolios: Successfully oversee a complex book of business, utilizing rigorous financial management tools and performance metrics to ensure profitability.
• Architect Application Roadmaps: Analyze customer strategic goals to build compelling business cases, define high-value use cases, and map long-term digital transformation journeys.
• Cultivate Executive Relationships: Establish and maintain deep, trusted relationships with key client stakeholders, buyers, influencers, and delivery partners.
• Lead Cross-Functional Teams: Team with software architects and product designers to design, construct, and deploy Enterprise-Grade Orchestration solutions.

Required Qualifications

• Degree: Bachelor of Science or Bachelor of Arts degree in Computer Science, Engineering, Information Systems, Mathematics, or a related technical/analytical field.
• Agile Leadership: 5+ years of experience in an Agile delivery environment, with at least 1 year of direct experience leading technology implementation teams.
• Financial Account Management: Proven experience managing a portfolio or book of business using structured financial tools, forecasting, and budgets.
• Value-Based Selling: Demonstrated expertise using value selling methods to build compelling business cases and financial benefits for client proposals.
• Travel: Willingness to travel 10% or less annually to support vital customer engagements.

Preferred Qualifications

• Industry Frameworks: Professional background within Department of War; ideally with Army, Navy, or USAF contracts
• Enterprise Architecture: Experience within software consulting specializing in CRM, ERP, Data Integration Architecture, Enterprise Application Integration (EAI), or master data management.

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Pay and benefits

The base salary range provided represents a good faith and reasonable estimate of the range at the time of posting. In addition to the base salary, this position is eligible for a government clearance differential. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range $125,000—$250,000 USD

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to.