Technical Engagement Manager / Account Manager (AI / SaaS)

Your Impact

• The Technical Engagement Manager (TEM) plays a key role in the delivery of client solutions to Fortune 1000 Insurance carriers.
• You will support critical deployment, change management & eventual success of our operational products.
• You will oversee project timelines, drive status updates, and provide day to day operational leadership with our delivery team.
• You will leverage your skills from business systems analysis to project management to provide an unparalleled experience for EvolutionIQ's clients.

What You'll Achieve (Performance Outcomes)

• Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM's on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion.
• Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
• Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an "outside in" perspective.
• Support other business and operational development initiatives, as required
• Develop a good understanding of insurance claims data and EvolutionIQ's solution capabilities
• Weekly status updates and escalate project risks to clients and the delivery team
• Document client business rules, requirements and processes and ensure proper configuration of the platform

About You (Key Competencies)

• 3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
• Ability to balance client needs with budget and capacity
• Effective communication skills across teams with both technical and non-technical people; along with strong ability to communicate complex problems
• Proficiency in data analysis and manipulation with Excel and other analytical tools
• Background working with data, as an analyst, consultant, or in a client management capacity
• Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
• Ability to handle the ups and downs of early startup life
• Enthusiasm for team work and pair work
• Kind, empathetic, polite and professional
• Takes pride in providing a high level of service
• Detail-oriented, organized, process-driven
• Requirements and processes and ensure proper configuration of the platform

Work-life, Culture & Perks

• Compensation: The base salary range is $140-175K, with flexibility depending on a candidate's background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package.
• Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.
• Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.
• Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
• Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.
• Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.