Technical Infrastructure Program Manager, Internet Capacity Provisioning, Internet Capacity Engineering

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.

The AWS GCNA (Global Connectivity and Network) Internet Edge team is looking for a Technical Infrastructure Program Manager to support internet capacity provisioning and related activities across cross-functional projects. Your work will play a key role in driving the stability and sustainability of next-generation IP networks, delivering capacity ahead of demand.

Key job responsibilities

• Working directly with technical business development peers
• Develop trust-based relationships with deployment key stakeholders
• Work with local and regional teams to lead deployments at order and circuit level physical provisioning, coordinating logical provisioning to move circuits to operational
• Identify operational inefficiencies, improve processes, automate tasks and partner with cross functional teams to develop new solutions
• Maintain order level visibility and ownership to go live
• Generating actionable insights and workflow change through the use of metrics, dashboards and deep live analysis
• Owns end to end external peering communication during the lifecycle of provisioning and/or related activities, managing and following up with external providers as required to meet customer SLAs
• Holds key customers meetings to manage expectations and prioritize key deployment orders updates to customers and stakeholders with a focus on priority orders
• Holds key partner meetings with required data center or business development teams to ensure SLAs are met across the process

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds

Preferred Qualifications

• Experience working with layer 1 and layer 2 network protocols and effective troubleshooting across physical infrastructure. Understanding of TCP/IP and networking protocols. CCNA/JNCIA certified preferred

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, WA, Seattle - 127,100.00 - 171,900.00 USD annually