Technical Services Program Manager

About the role

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the role

What this job involves

As the Technical Services Program Manager, you will act as the operational backbone and "right hand" to the Director, taking complete ownership of building, scaling, and maintaining all technical service programs from the ground up. In this hands-on, high-impact role, you will be responsible for translating high-level strategy into structured, day-to-day execution across the portfolio.

Your core mission is to ensure every technical program—including the HVAC Program, Base Building Maintenance (BBM), Generator, UPS, Electrical, and Elevator programs—is fully documented in the Quality Management System (QMS), rigorously trained across a 100+ member matrixed staff, and continuously monitored through robust QA/QC and KPI tracking. If you thrive on building operational frameworks, driving compliance, and ensuring cross-functional alignment between technical and non-technical teams, this is your opportunity to shape the standard of excellence.

Key Responsibilities

End-to-End Program Ownership & Development

• Build, design, and scale new technical services programs from the ground up, aligning them with incentive KPIs, operational requirements, and evolving client needs.
• Oversee the lifecycle of all core programs, including HVAC, BBM, Generator, UPS, Electrical, and Elevator programs.

QMS Documentation & QA/QC

• Own the documentation of all technical programs within the QMS library, establishing clear standard operating procedures (SOPs) and version control.
• Partner with program leads to conduct regular Quality Assurance and Quality Control (QA/QC), modifying workflows dynamically as client or site requirements change.

Training & Cross-Functional Enablement

• Collaborate with interdependent teams to design, develop, and deliver comprehensive training modules on program details.
• Ensure 100% adherence and knowledge transfer across the entire 100+ matrixed staff, covering both technical and non-technical personnel.

KPI Artifacts & Reporting

Own the collection, tracking, and reporting of all KPI artifacts across technical services, providing clear performance insights and accountability dashboards.

Financial Management & Budgeting

Manage and maintain financial accruals, OPEX, and CAPEX budgets for all technical services within your scope, ensuring accurate forecasting, cost control, and fiscal alignment.

Education & Experience

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field (or equivalent practical experience).
• 5–7+ years of experience in program management, technical operations, or facilities maintenance.
• Proven experience building operational programs from the ground up, documenting workflows in a QMS library, and driving compliance.
• Experience managing operational budgets (OPEX/CAPEX) and financial accruals.

Skills & Competencies

• Strong technical literacy across HVAC, electrical systems, generators, UPS, and critical building infrastructure.
• Exceptional training and presentation skills, with a track record of enabling both technical and non-technical teams.
• Strong command of KPI tracking, data reporting, and continuous improvement methodologies (QA/QC).
• Outstanding organizational skills and the ability to collaborate effectively across a large, matrixed team environment.

Work Arrangement

Location: On-site position (Preferred locations: San Francisco / Mountain View).

Travel: Up to 25% within the Bay Are

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
• Expected compensation for this position: 192,300.00 – 252,780.00 USD per year
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –Mountain View, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Benefits

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.