Technical Support Technician (Hybrid)

Department Description

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Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. As part of this team, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

About the role

*The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility.*

At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter. As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote role in the United States and serves as a vital technical touchpoint.

Because public safety never sleeps, the hours for this position include nights, weekends, and holidays, alongside a rotational on-call responsibility to help ensure support is always active. We welcome candidates with a Bachelor's degree or equivalent practical experience who are passionate about using their technical expertise to keep critical public safety networks running smoothly.

Key Responsibilities

Customer Implementation & Support

• Configure and support complex hardware and software systems deployed in public safety customer environments
• Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism
• Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions

System Diagnosis & Optimization

• Troubleshoot and analyze intricate system-level software, networking, and third-party components
• Identify root causes of application failures and implement corrective measures to prevent recurrences
• Maintain continuous operational availability of local and remote customer implementations

Technical Collaboration

• Work effectively as a self-directed technical resource and as a highly collaborative team member
• Share domain knowledge regarding application behavior and database performance with internal engineering groups
• Participate in a rotational off-hours on-call schedule to support emergency system restoration

Job Requirements

Technical Expertise

• Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments
• Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks
• Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules

Professional Experience

• Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues
• Client Engagement to represent the organization and manage customer relationships with high professionalism
• On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues

Preferred Qualifications

• Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms
• Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls
• Deep knowledge of relational database query writing, optimization, and SQL Server indexing

Additional information

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Pay and benefits

The salary range for this req role is $90,000- $110,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Accepting applications between November 12th 2026 and November 16th 2026.

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Basic Requirements

• Bachelors degree or 3+ years of relevant experience
• Must be able to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

• Under 10%
• Relocation Provided
• None
• Position Type
• Experienced
• Referral Payment Plan
• Yes

Our U.S. Benefits include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!