Technical Trainer

About the role

Skills, Abilities, and Experience

• Excellent communication (written and verbal) and presentation skills.
• Interpersonal skills that include the patience, tact, political correctness, and ability to work effectively with both technical and non-technical users.
• Extensive experience delivering customer technical training programs to individuals and groups of users.
• Ability to assist in identifying and troubleshooting user-defined problems, as well as participating in implementing appropriate solutions.
• Proficiency with current and legacy versions of the Windows operating systems including XP, 7, 8, and others.
• Proficiency with current versions of Microsoft Office including 2013, 2016, and 365.
• Ability to develop technical training documentation (user guides, quick reference cards, etc.) using college level writing skills and advanced formatting techniques.
• Must have the aptitude to become proficient with commercial and non-commercial software and hardware used by the Maryland Judiciary including, but not limited to, case management software, PeopleSoft software, revenue collection software, personal computers, printers, cash register system components, scanners, and mobile devices.
• Must be agile in the use of Adobe Captivate and Storyline, as well as familiarity with Lectura, to develop online course content.
• Must have extensive experience providing education to adults in a work setting.
• Must have a four year college degree from an accredited university.
• Preferred – Microsoft certifications issued within the last five years.
• Preferred – Advanced degree in higher education or related discipline.
• Preferred – Documented experience or academic credentials in instructional design.
• Preferred – Experience delivering short term training for professionally diverse groups.

Qualifications

• Required: Bachelors Degree
• Masters Degree

Additional Information

All your information will be kept confidential according to EEO guidelines.