Technology Support II

Role summary

The (USA) Technology Support II role involves providing advanced technical support by diagnosing and resolving system issues, collaborating with stakeholders to identify root causes, and communicating solutions effectively. This position supports hardware and software maintenance, including installation, configuration, and upgrades, while managing records and coordinating service needs.

The role requires strong troubleshooting skills, effective communication, and a commitment to continuous improvement. Candidates will contribute to a positive work environment by fostering collaboration, integrity, and accountability, ensuring reliable IT service delivery aligned with organizational goals.

About the team: The team provides in-person end user technical support through Tech Spots, ensuring minimal downtime and sustained productivity. They promptly resolve technical issues, maintain IT infrastructure including Windows and Mac workstations, and manage Active Directory. Focused on clear communication and organizational change management, the team aligns technical services with business goals.

Collaboration and knowledge sharing strengthen expertise in automation and system reliability. Committed to continuous improvement, the team delivers efficient technical solutions that support operational excellence and contribute to Walmart's mission by enhancing the overall customer experience.

What you'll do

• Provide technical support by troubleshooting and resolving system and application issues.
• Collaborate with stakeholders to identify root causes and communicate resolutions effectively.
• Install, configure, and maintain computer hardware, software, networks, and peripheral devices.
• Plan and execute scheduled maintenance and upgrades to ensure system reliability.
• Document software licenses and maintain accurate records of IT assets.
• Support telephony services and coordinate necessary repairs or replacements.
• Research and resolve technical issues related to web-based applications and intranet systems.
• Communicate clearly with users to understand and address technical problems promptly.

What you'll bring

• Proven experience in technical support and troubleshooting across IT infrastructure and information systems.
• Proficiency in installing, configuring, and maintaining hardware, software, networks, and peripheral devices.
• Strong knowledge of IT service management tools, including ServiceNow, and help desk support processes.
• Ability to communicate complex technical issues clearly to a wide array of audiences and collaborate effectively with stakeholders.
• Experience managing operating systems and Microsoft Office applications in a support environment.
• Demonstrated commitment to continuous improvement, problem-solving, and delivering high-quality customer service.

Pay and benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $60,000.00 - $110,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include

• Stock

Minimum Qualifications

• Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Bachelor's degree in Engineering, Information Technology, Computer Science, or related field OR 2 years' experience in technology, system management and integration, process design, or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Microsoft Office, Operations, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

805 Se Moberly Ln., Bentonville, AR 72712, United States of America