Ticket Seller

About the role

• POSITION: Ticket Seller
• FACILITY: Cowtown Coliseum
• LOCATION: Fort Worth, Texas
• REPORTS TO: Box Office Manager and/or Supervisor
• FLSA STATUS: Part-Time, Non-Exempt
• LEGENDS

Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision.

Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
• Fills reservations for seats by telephone or mail, handles Will Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED)
• Box office or guest services background preferred

Skills and Abilities

• Ability to process payments accurately
• Ability to listen and follow instructions
• Ability to input data into a computer to record sales transactions
• Good communications skills. Listens and obtains clarification; Responds well to questions. Able to read and interpret written information
• Good problem-solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations

Computer Skills

To perform this job successfully, an individual should possess basic computer knowledge. Experience in computerized ticket systems preferred.

Other Qualifications

• Ability to work the ticket window with minimal supervision
• Ability to work flexible hours including daytime, evening, weekends, and holidays, as needed
• Must be able to speak, read, and write English
• Must have professional attitude and appearance

Physical Demands

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.