UNIT CLERK

About the role

Applicants Must Be Permanent in the Clerical Associate Civil Service Title:

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The DSS Accountability Office (DSS-AO) is responsible for protecting the integrity of social services programs administered by the New York City Department of Social Services (DSS) and ensuring that DSS complies with all statutory, regulatory, and contractual standards.

Bureau Of Fraud Investigation (BFI) is mandated to conduct investigations of individuals and organized groups allegedly committing fraudulent acts against the social service programs administered by HRA/DSS. Its investigations may result in Administrative Disqualification Hearings, Civil Litigation, other appropriate administrative actions, and/or referrals for prosecution.

BFI makes programmatic and procedural recommendations to HRA programs to deter participant fraud. Office of Administrative Support (OAS) is the central repository for the receipt and processing of negotiable instruments in compliance with the NYC Comptroller Office Directive One and the Negotiable Instrument Procedure in a timely manner.

The BFI is recruiting for one (1) Clerical Associate III to function as a Unit Clerk who will:

• Record and process manual and electronic checks received from Bureau of Fraud Investigation, Claims and Collections, Liens and Recovery and checks delivered to the agency (i.e. mail, messengers, former clients, relatives, attorneys). Conduct collateral research on unidentified checks by utilizing agency databases such as WMS, IRIS, CPS, FOCIS, MMS, Maestro, and DARB.
• Receive and handle large volumes of time sensitive telephone calls including BFI Fraud Alerts, Fair Hearing Settle In-Conference and Public Assistance Recipient Information System, from HRA staff, applicants and clients regarding their Cash Assistance, Supplemental Nutrition Assistance Program, or Medicaid cases and general inquiries from the public.
• Access numerous databases and engine resources, such as (WMS, IRIS, CPS, FOCIS, MMS, Maestro, and DARB) to conduct and obtain vital information relevant to the nature of the call, including scheduling of BFI appointments and forward to the appropriate program area for handling.
• Scan all related documents for electronic filing. Ensure the information is placed in appropriate order and location and that all documents are accurately scanned, legible and complete.
• Perform clerical functions including data entry and processing incoming and outgoing mail/correspondence.
• Prepare detailed weekly and/or monthly statistical reports, worksheets or other reports that may contain the number of processed checks and/or eligible/ineligible recommendations made.
• Perform other assigned duties.

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.