US- Sr. Solutions Analyst (TAM- Clinical)
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Senior
- Listed
- 30 days ago
Skills & highlights for this role
- complex technical troubleshooting
- SaaS support
- long-term care administrative workflows
Travel to Office expectations
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary
We are looking for a seasoned Sr. Solutions Analyst who has worked with SaaS software. Your focus is on providing an exceptional customer experience while handling complex technical queries and complaints for our cloud-based healthcare solutions.
We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels.
To do well in this role you need to be able to remain calm while trouble-shooting complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is crucial to your success.
Reporting to the Sr Manager, Customer Support
At PointClickCare our mission is simple
to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making.
By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare - so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
From PointClickCare's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this US- Sr. Solutions Analyst (TAM- Clinical) role at PointClickCare, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the US- Sr. Solutions Analyst (TAM- Clinical) job at PointClickCare located?
Yes, this US- Sr. Solutions Analyst (TAM- Clinical) opening at PointClickCare is listed as Remote (US). Always check PointClickCare's application page for specific state eligibility or relocation policies.
What qualifications are required for US- Sr. Solutions Analyst (TAM- Clinical) at PointClickCare?
For the US- Sr. Solutions Analyst (TAM- Clinical) role, PointClickCare highlights experience with complex technical troubleshooting, SaaS support, long-term care administrative workflows. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the US- Sr. Solutions Analyst (TAM- Clinical) position at PointClickCare?
This listing links directly to PointClickCare's Lever application page. You can apply directly on PointClickCare's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.