Vehicle Operations Associate

Build Your Career with Merchants Auto

Do you enjoy working with vehicles, staying organized, and helping keep operations running smoothly? Merchants Auto is seeking a Vehicle Operations Associate to join our Vehicle Processing Department (VPD).

In this hands-on role, you'll help move vehicles through the onboarding, reconditioning, staging, transportation, and remarketing process while supporting retail, commercial, and fleet operations. Every day brings a variety of responsibilities and opportunities to make a direct impact on the customer experience.

As the automotive retail and service division of Merchants Auto, a sister company of Merchants Fleet, you'll join a team backed by the strength and stability of one of North America's leading fleet management organizations while working in a collaborative, fast-paced environment.

What You'll Do

• Check in new and pre-owned vehicle inventory
• Coordinate and process vehicles through reconditioning and remarketing activities
• Organize vehicle inventory across dealership and off-site storage locations
• Inspect incoming vehicles and accurately document vehicle conditions
• Maintain tracking notes and inventory records using computer and mobile technology
• Support vehicle logistics for Service, Sales, Mobility, Fleet, and other departments
• Assist with vehicle stocking, photography, staging, and lot organization
• Help manage lot space, including vehicle movement, cleanliness, and seasonal maintenance needs
• Transport vehicles between dealership locations and local storage facilities
• Perform minor vehicle adjustments and fixes, including jump-starts, tire pressure corrections, light replacement, trim installation, and similar tasks

What You'll Bring

• Strong attention to detail and organizational skills
• Ability to work independently while contributing to a team environment
• Excellent communication and follow-through skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Comfortable using computers, smartphones, and Microsoft Office applications
• Ability to follow established processes and procedures with accuracy
• Valid driver's license and acceptable driving record
• Ability to safely operate vehicles on company property and public roadways

Qualifications

• High school diploma or equivalent required
• Previous customer service or customer-facing experience preferred
• Experience operating a variety of passenger and commercial vehicles is a plus
• Automotive, dealership, vehicle processing, transportation, logistics, or inventory experience is preferred but not required

Physical & Work Environment Requirements

• Ability to stand, walk, bend, and crouch for up to 80% of the workday
• Ability to lift up to 30 pounds
• Majority of work is performed outdoors throughout all four New Hampshire seasons
• Regular exposure to vehicle fumes, dust, and outdoor weather conditions

Before You Apply

This role is ideal for someone who enjoys staying active, working outdoors, and being part of a team that keeps vehicle operations moving efficiently. At Merchants Auto, you'll play an important role in preparing vehicles for customers while building your career with a company backed by the resources and stability of Merchants Fleet.

Before applying, please review the following requirements

• This position is based at our auto headquarters in Hooksett, New Hampshire. No relocation assistance will be provided.
• Candidates must be authorized to work in the United States on a permanent basis.
• Merchants Auto is unable to provide employment visa sponsorship now or in the future for this position.

Join a Team That's Driving Forward

At Merchants Auto, you'll find more than a job. You'll join a team committed to quality, teamwork, and continuous improvement while helping deliver an exceptional vehicle experience for customers across New England and beyond. As a sister company of Merchants Fleet, we offer opportunities to learn, grow, and build a rewarding career with an industry-leading organization.

Location: Merchants Auto - Hooksett, NH (Onsite)

We are fortunate to have an in-house team of Talent Acquisition experts who meet the needs of our business. Because they are AWESOME, we do not need support from external recruiting partners to identify talent or augment staffing for this role.

AI Disclosure: We may use AI-assisted tools throughout the recruiting process to help support activities such as scheduling, communications, note organization, and process efficiency. If you have any questions or concerns about the use of these tools, please let us know. Please be assured that all applications and candidate evaluations are reviewed by people, and hiring decisions are made by our team based on a variety of factors, including skills, experience, and overall fit for the role.

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