Veterinary Receptionist

About the role

Veterinary Receptionist - $1,000 Sign-On Bonus - Lakewood Animal Hospital

Full-Time | $17-$20/hour | No Weekends

Lakewood Animal Hospital is seeking a full-time Veterinary Receptionist to join our team in Locust Grove, Virginia. This position serves as a primary point of contact for our clients and plays an important role in keeping our hospital organized, efficient, and running smoothly.

We are looking for a dependable, professional individual who communicates exceptionally well, enjoys working with people, and can remain organized and composed in a busy veterinary environment. Previous veterinary or medical reception experience is preferred, but we are also willing to consider candidates with strong customer service experience and the ability to learn quickly.

Schedule: Three to four 10-hour shifts per week, generally 7:45 AM-6:00 PM. No weekend shifts.

Compensation

$17-$20 per hour, based on veterinary, reception, and customer service experience and demonstrated skill level.

$1,000 sign-on bonus eligible after 60 days of successful employment. Candidates must have three or more years of relevant veterinary reception or veterinary client service experience within the last five years to qualify for the sign-on bonus.

Responsibilities

Veterinary Receptionists at Lakewood are an essential part of our client service and medical support team. Responsibilities include:

• Greeting clients and patients and providing a welcoming, professional experience
• Answering a high volume of phone calls and assisting clients with questions and requests
• Scheduling appointments appropriately based on patient needs and hospital protocols
• Checking clients and patients in and out for appointments
• Collecting payments and accurately processing financial transactions
• Maintaining accurate client and patient information in the medical record
• Managing incoming emails, prescription requests, medical record requests, and other client communications
• Communicating effectively with veterinarians, technicians, assistants, and other team members
• Obtaining and organizing medical records from other veterinary facilities
• Providing clients with accurate information regarding hospital policies, scheduling, and services
• Recognizing urgent concerns and appropriately communicating them to the medical team
• Maintaining an organized reception area and completing assigned administrative tasks
• Handling sensitive or difficult client interactions professionally and respectfully
• Balancing multiple priorities while maintaining accuracy and attention to detail

Qualifications

We are looking for candidates who

• Are reliable, professional, and able to work effectively as part of a team
• Have excellent verbal and written communication skills
• Provide strong customer service while maintaining professional boundaries
• Are comfortable communicating by phone, email, and in person throughout the workday
• Can remain calm, organized, and professional during busy or stressful situations
• Have strong attention to detail and can follow established hospital protocols
• Can manage multiple tasks and competing priorities in a fast-paced environment
• Are comfortable learning veterinary terminology, medications, and basic medical concepts
• Have strong computer skills and are comfortable learning veterinary practice-management software
• Understand the importance of confidentiality and accurate documentation
• Enjoy working with both people and animals

Additional information

Previous veterinary reception, veterinary hospital, medical reception, or other relevant customer service experience is preferred.

Benefits

Eligible full-time team members receive a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Retirement benefits
• Employee discounts on veterinary care and products
• Opportunities for professional development and continued learning